site lead

Black Box•New Albany, OH

7h•Onsite

About The Position

As a Site Lead, you are the technical expert and frontline leader who ensures that the data, voice, fiber, and low voltage systems powering world-class environments are installed with precision, quality, and unmatched professionalism. This is a senior level, hands-on role where your expertise in structured cabling, fiber optics, and ICT systems sets the standard for the entire team. If you're a highly skilled technician who thrives on solving complex challenges, mentoring others, and delivering excellence in high-stakes environments like data centers, enterprises, and advanced facilities—this is where your experience becomes impact.

Requirements

Deep knowledge of TIA/BICSI standards and ICT best practices
Fiber fusion splicing (including high strand ribbon fiber)
Fiber & copper termination and testing (Fluke DSX8000, OTDR, VFL)
Patch panel installation, rack and stack, and network device mounting
Reading/creating port maps and technical documentation
Ability to use laptops/tablets with digital work software
Understanding of switching, routing, and low voltage signal flow
Positive “can do” attitude and strong team leadership mindset
Punctual, professional, and reliable
Exceptional client facing communication skills
Strong collaboration and conflict resolution abilities
High attention to detail and pride in workmanship
Ability to work independently with minimal supervision

Nice To Haves

Knowledge of Cisco router installation and configuration (preferred)

Responsibilities

Install, service, upgrade, and decommission complex structured cabling systems, including Cat5e/Cat6/Cat6A, fiber optic systems, and low voltage technologies.
Execute high skill work such as fusion splicing high strand ribbon fiber, terminating and testing copper and fiber, and performing advanced troubleshooting.
Install and remove infrastructure components including racks, cable trays, cabinets, pathways, and network devices.
Apply deep knowledge of TIA/BICSI standards, building codes, and life safety requirements.
Conduct Fluke DSX8000 testing, OTDR testing, inspection, documentation, and remediation.
Install servers, rack and stack equipment, patch panels, bonding, firestopping, and cable channeling.
Troubleshoot and support network devices; experience with Cisco routers is a strong plus.
Act as the first level of field leadership: ensuring Safety First, followed by Quality, then Production.
Mentor and guide Technicians I & II, leading by example in workmanship, professionalism, and customer service.
Coordinate workflows with team members to keep projects on schedule and compliant with scope.
Serve as a customer facing technical professional with exceptional communication and service skills.
Provide clear updates on project status, technical challenges, and resolutions.
Support emergency service requests, ensuring timely response and SLA compliance.
Maintain accurate electronic and written documentation for time, materials, testing results, and work progress.
Request tools, supplies, and materials to ensure readiness and jobsite efficiency.
Participate in required meetings, training, and workshops to maintain expertise and certifications.
Supervising and leading cabling activities, troubleshooting, and QA/QC
Assuming responsibility for the proper care and maintenance of all assigned assets and materials
Completing and submitting field reports
Serving as the field point of contact with the client
Co-leading daily huddles with the team to discuss daily goals, attendance and priorities
Performing site walk inspections with the customer
Providing on-the-job training (OJT) as required, including teaching and mentoring assigned staff