Site Lead

JLL•Atlanta, GA

2d•Onsite

About The Position

The Site Lead is responsible for managing and coordinating facility operations at designated site(s), serving as the primary on-site operational leader. This position ensures the effective delivery of integrated facility management services, maintains high client satisfaction, and drives operational excellence through oversight of building systems, vendor management, and service delivery teams. The Site Lead partners closely with clients and service providers to meet contract deliverables, maintain operational uptime, and implement continuous improvement initiatives.

Requirements

Bachelor's degree or equivalent work experience in Facilities Management, Building Operations, or related technical field
Minimum of 5-7 years of facility management experience with working knowledge of building systems including mechanical/electrical systems, architectural maintenance, and building automation
Demonstrated experience managing facility operations and coordinating service delivery teams
Proficient in base building systems and understanding of associated maintenance related to Chiller, Boiler, and electrical systems.
Knowledge of standard business practices and budget management principles
Familiarity with CMMS (Computerized Maintenance Management Systems) and work order management processes
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) with ability to analyze data and create reports
Strong leadership abilities with proven interpersonal and relationship-building skills
Excellent verbal and written communication skills with ability to present information clearly to diverse audiences
Demonstrated problem-solving ability and strong analytical skills
Proven track record of delivering excellent internal and external customer service
Strong organizational skills with ability to multi-task and prioritize effectively in a dynamic work environment
Detail-oriented with ability to work both independently and collaboratively in team settings
Experience working effectively with subcontractors and vendors to achieve mutual safety and performance objectives
Ability to be on-site five days a week
Candidates must be authorized to work in the United States without sponsorship.

Responsibilities

Oversee day-to-day facility operations and service delivery at assigned site(s), ensuring all building systems function optimally and service standards are consistently met
Coordinate and manage integrated facility management services including maintenance, building operations, and vendor performance to ensure seamless service delivery
Monitor and maintain operational uptime targets and respond promptly to facility issues and service requests
Implement and drive cost savings initiatives and energy consumption reduction programs aligned with client objectives
Serve as the primary on-site point of contact for client stakeholders, maintaining strong relationships and ensuring high satisfaction with services provided
Address client concerns proactively and resolve issues efficiently to maintain trust and service quality
Participate in client meetings and provide regular updates on operational performance, initiatives, and improvements
Collaborate with regional and functional peers to ensure consistent delivery of services and best practices
Achieve contractual requirements and performance targets including work order management metrics and KPI goals
Ensure compliance with all applicable local, state, and federal regulations pertaining to facility operations
Maintain thorough understanding of contract requirements and ensure team adherence to service level agreements
Support implementation of portfolio-wide initiatives and standard operating procedures
Supervise and develop on-site team members, providing coaching, performance feedback, and growth opportunities
Manage vendor and subcontractor relationships, ensuring delivery of quality services while maintaining safety standards
Foster a collaborative team environment and promote a one-team mentality across service delivery functions
Participate in staff succession planning and talent development initiatives
Support site operational budget management, contributing to the achievement of budget targets and cost control objectives
Assist with tracking expenses and identifying opportunities for operational efficiencies
Support timely collection of management fees and reimbursements from third-party tenants as applicable