Site Lead, Camp Humphreys

University of Maryland Global Campus•Humphreys, MO

11d•$45,300 - $51,000•Onsite

About The Position

The Site Lead (SL) oversees day-to-day operations at a specific UMGC field site, coordinating with the Regional Director and Assistant Director. The SL directly supervises local field staff and manages staff performance and administrative functions in Workday. The role works closely with Regional Leadership, Education Service Officers, education center counselors and personnel, and UMGC administrative offices to administer programs and services. The Site Lead also performs program coordinator duties, including preparing and delivering student support and National Test Center (NTC) services. These duties include managing student populations and cases in Salesforce, data entry, outreach, marketing, and maintaining accurate student records. The position works from the field site office and requires availability during core business hours and, as needed, evenings and weekends to ensure coverage. Occasional evening or weekend hours and travel may be required.

Requirements

Bachelor’s degree from a regionally accredited U.S. institution or equivalent.
Two years of experience providing quality customer service.
Organization and time-management skills, including the ability to prioritize and manage multiple tasks.
Effective verbal, written, and interpersonal communication skills.
Ability to understand and operate in foreign countries while adapting to local rules, complexities, and practices.
Must be a U.S. citizen.
Must qualify for individual logistic support (ILS): serve the U.S. Forces exclusively, not be stateless, and not be ordinarily resident in the host nation.

Nice To Haves

Applicants with individual logistic support (ILS) are preferred.
Master’s degree from a regionally accredited U.S. institution or equivalent.
Experience managing and supervising others in a higher-education or customer-service environment, or relevant work experience such as experience as a Senior PC/PN with UMGC.
Experience using customer relationship management (CRM) and student information systems.
At least six months of academic and administrative experience at a college or university.
Experience as a program coordinator with UMGC, at a higher-education institution, or equivalent.
Previous student recruitment and/or outreach experience.
Valid local driver’s license and ability to obtain and maintain a military driver’s permit in the host nation.

Responsibilities

Supervise and lead staff at the assigned site.
Work from the field site office and maintain availability during core business hours and evenings or weekends as needed to ensure on-site coverage.
Collaborate with stakeholders, including CRM, logistics, operations, student services, and academic affairs, on site operational needs, escalating issues when appropriate.
Provide academic and administrative support to prospective students and students, and ensure quality assurance standards are met through availability, knowledge, courtesy, and responsiveness.
Record all student and lead interactions in Salesforce and schedule appropriate follow-up activities.
Manage key student business processes, including community outreach and student recruitment.
Address and resolve staff concerns, escalating when appropriate.
Coordinate with appropriate departments to troubleshoot and resolve faculty and student concerns.
Schedule and proctor National Test Center examinations as needed, and coordinate with the division NTC point of contact to ensure testing program quality assurance.
Establish relationships and communicate effectively with the host military Education Services Officer or equivalent, education center staff, and local commands.
Represent UMGC at official functions, such as education fairs, open houses, semester start-ups, student appreciation days, and local graduations.
Ensure classrooms have adequate space and the technology needed for instruction.
Manage staff and office schedules so the UMGC community is supported according to operational needs.
Support the Assistant Director of Training with new-staff onboarding through mentorship and training, ensuring staff have the tools and resources to perform their jobs.
Support class scheduling by recommending classes, coordinating class-cancellation follow-ups, and tracking student populations.
Act as backup for the Assistant Director when they are out of the office.
Keep staff at all levels informed of key developments and updates.
Perform other job-related duties as assigned.

Benefits

15–22 days of paid vacation, depending on years of service and position.
15 days of sick leave, 3 personal days, and 11 paid Federal holidays.
Medical, vision, dental, and prescription coverage for individuals and families, effective the first of the month following hire.
Term life insurance, accidental death and dismemberment insurance, and long-term disability insurance.
Flexible spending accounts for medical and dependent care expenses.
Retirement plan options through the Optional Retirement Program (ORP) or Maryland State Retirement and Pension System (MSRPS); the university does not provide matching funds.
Supplemental retirement plans, including 403(b), 457(b), and Roth options.
Tuition remission for Regular Exempt Staff; spouses and dependent children may receive undergraduate tuition remission after two years of service.
Moving allowances may be available subject to position terms, conditions, and agreements.
Applicable currency adjustment (CAX), subject to the monthly DoD COLA Index for the work location and changes in market indices.