Site Lead-Personnel Asst II

JP Logistics & Consulting LLC•Tucson, AZ

3d•Onsite

About The Position

JP Logistics & Consulting LLC (JPLC) is seeking a full-time Site Lead - Personnel Assistant II to support the ACC Davis-Monthan mission. The core hours of operation are 07:30-16:00 Monday-Friday, excluding federal holidays, though times may adjust based on mission requirements and government directives. This role serves as the primary point of contact and clerical expert, independently processing complex personnel actions, performing tasks beyond routine clerical duties, evaluating and consolidating information, and guiding junior team members. The Site Lead ensures all tasks are completed in accordance with the Performance Work Statement (PWS) and contract requirements, maintaining quality services and a positive customer service environment within the Military Personnel Flight (MPF).

Requirements

Be a US Citizen.
Be able to lift up to 20lbs and sit and/or stand in an office environment for regular duties, functions, and activities as outlined in this PWS.
Be able to work as a part of a team, displaying professional behavior that aligns with the military code of conduct and IAW base behavior/conduct guidelines.
Be proficient in Microsoft Office software products.
Fluently read, write, speak, and understand English.
Have no criminal record.
Minimum of two (2) years’ experience in customer service or a minimum of an associate's degree.
Minimum of two (2) years of experience in an office setting.

Nice To Haves

Supervisory experience, preferred.

Responsibilities

Serve as the primary point of contact and clerical expert for processing complicated personnel actions.
Perform tasks beyond routine clerical duties, evaluating and consolidating information from various sources.
Provide guidance to lower-level team members.
Ensure all tasks are completed in accordance with PWS and contract requirements.
Serve as site lead, ensuring quality services and establishing a positive customer service capability within the MPF.
Complete all tasks of the Personnel Assistant I as required and during periods of support.
Submit monthly reports to the Contractor Program Manager and Government Point of Contact based on PWS Table 2: Deliverables.
Notify the Commander and First Sergeant on Family Care status.
Process personnel identification transactions in accordance with AFI 36-3026 IP Vol 1 and DoDI 1000.13.
Respond to COR questions about reporting, data, and systems operability.
Communicate in bi-weekly Integrated Project Team (IPT) telecom meetings with the Contractor Program Manager and COR.
Ensure daily compliance with operational hours, with the Primary COR (P-COR) as the sole approval authority for variations.
Coordinate the application process for Special Leave Accrual IAW AFI 36-3003 and PSDG.
Coordinate Family Care Program IAW AFI 36-2908 and MPF/FSO Marital Status Interface Transaction Register, notifying commanders/first sergeants of relevant life events within 5 business days.
Process Transitional Compensation for Abused Dependents IAW AFI 36-3024, DoDI 1342.24 and AFI 36-3026 IP Vol 1, submitting DD Form 2698 to DFAS within one business day of approval.
Perform Naturalization/Citizenship program actions IAW MPFM 00-01, mailing validated forms within 10 business days of case completion.
Provide assistance and guidance for applications for dependency determinations, former spouse benefits, and reinstatement of identification card benefits.
Process marriage/divorce/name change actions IAW AFI 36-3026 IP Vol 1, completing actions in DEERS the same day.
Process RIPS/MILPDS Roster/OBIEE IAW AFCSM 36-699 V1, with customer requests processed and distributed within five business days.
Perform transaction register actions, input requests and suspense’s, and manage RIP, MILPDS Products, and OBIEE products.
Perform Award & Decoration Actions IAW AFI 36-2803, completed within five business days.
Perform AFOU/AFOE Award Actions IAW AFI 36-2803, annually or as per solicitation messages.
Perform Air Force Good Conduct Medal (AFGCM) Award Actions IAW AFI 36-2803, produced monthly or as determined by the local Commander.
Correct Award/Decoration Discrepancies IAW AFI 36-2803, corrected within five business days after discovery.
Maintain stock of elements IAW AFI 36-2803, verifying semi-annually.
Acquire and maintain the stock of medals and binders IAW AFI 36-2803, typically maintaining a 90-day supply.
Maintain and manage ID card stock, including CAC ID stock, consumables, manual and machine-readable cardstock, CAC return forms, and mailing supplies.
Control and account for returned and error-in-process CACs; laminate not in use; completed DD Forms 1172, 1172-2, 2841, 2842; and all other stock under lock and key when the office is closed.
Assist personnel requesting documents/Process customer requests for ARMS information IAW AFI 36-2608 and the UPRG Conversion Guide, providing information within five business days.
Provide service to walk-in customers for access, screening, reviewing, and auditing of their own military personnel record in the ARMS.
Forward new documents that belong in ARMS e-records and incoming UPRGs to AFPC for scanning IAW UPRG Conversion Guide.
Account, review, and assist customers to resolve any discrepancies in ARMS IAW AFI 36-2608 and the UPRG Conversion Guide, with discrepancies completed and verified within two business days.
Make referrals to appropriate work centers to meet member’s need to correct any discrepancy of a document in ARMS.
Maintain the ARMS access list.
Maintain a suspense copy of newly created SGLV form(s) until verifying AFPC has scanned the form(s) IAW AFI 36-2608.
Notify AFPC of changes to the ARMS access list and provide training to personnel requesting assistance on accessing E-records.
Serve as the main focal point for other organizations (Legal, OSI, etc.) that do not have access to ARMS.
Verify/update MilPDS and forward original copies to AFPC for scanning and maintain a suspense copy until verifying AFPC has scanned the document(s), as new SGLV forms are created.
Maintain a log of completed forms including verification of AFPC scan and document destruction.
Resolve all Awards and Decorations email, walk-in, and phone requests within five business days of receipt, acknowledging emails within 24 hours.
Maintain an Awards and Decorations tracker accessible by the COR.
Manage the awards and decorations programs, providing general guidance and processing award recommendations.
Publicize criteria of newly established Air Force awards and decorations and announce/update the award of the Air Force Outstanding Unit Award.
Provide periodic statistics on timeliness as required by the MPF Commander, not more than once a week.
Update MilPDS with current award and decoration data.
Verify and process inquiries concerning entitlements to prior awards and decorations.
Update award and decoration discrepancies.
Serve as Primary Site Security Manager (SSM), responsible for activating all RAPIDS users and assigning roles.
Grant SOES user access to MPS and CSS personnel, and train MPS, CSS, Commanders and/or their designated representative on unit-level SOES Administrator access.
Maintain and update local control of system security by adding and assigning Verifying Official (VO) and Super Verifying Official (SVO) roles to users.
Maintain necessary records for audit IAW RAPIDS/VO CPO.
Function as a VO.
Manage audit trails, including examining them.
Train new VOs on the RAPIDS workstation using the RAPIDS training guide.
Verify identity of subscribers.
Receive and verify correctness and enter subscriber information.
Generate subscriber CAC.
Assist subscriber in resetting Personal Identification Number (PIN) of CAC.
Ensure all VOs understand their responsibility to read and understand the "Message of the Day."
Download and install new RAPIDS software when instructed.
Verify the identity of VOs.
Perform duties of a VO (as SVO).
Exemplify professionalism and courtesy in the performance of duties, especially with special needs customers and senior officers.
Exercise task flexibility and efficient time-management, contemplating surging customer loads and other unanticipated constraints.
Be fully versed on applicable authorities and processes.
Answer phone calls promptly (under 2 minutes), with customers not experiencing excessive hold times.
Clearly identify themselves as “Contractor” at all times in all communication and representations.