Site Lead / LMS Trainer

Logistics Systems Inc•Leavenworth, KS

5d•$75,000 - $95,000•Onsite

About The Position

The Site Lead / LMS Trainer serves as the primary point of contact and on-site manager for all contract activities supporting the Command and General Staff College (CGSC) Learning Management System. This role combines day-to-day operational leadership of the help desk team with responsibility for delivering quarterly training to CGSC staff and faculty on the Canvas/ASU Ecosystem platform.

Requirements

Minimum five (5) years of hands-on experience with Canvas LMS systems
Demonstrated experience leading or supervising small teams
U.S. Citizenship (required for NIPRNET access)
Ability to obtain and maintain a favorable Tier 1 (T1) suitability/background check
Strong written and verbal communication skills

Nice To Haves

Experience developing or delivering technical training is strongly preferred

Responsibilities

Serve as the primary contractor representative for all daily operational matters
Maintain full authority to act on behalf of the contractor during contract performance
Ensure stability and continuity of the help desk workforce
Attend post-award conferences, quarterly in-progress reviews (IPRs), and all Government-requested meetings
Report issues or potential performance problems to the COR within 8 working hours (verbal) and 3 business days (written)
Conduct a minimum of one (1) instructor-led training session per quarter for CGSC staff and faculty on the ASU Ecosystem/Canvas platform
Deliver a faculty refresher training session prior to the start of each Academic Year (typically July–August)
Update all training materials electronically at least every three (3) months and as needed to reflect system changes
Provide all training materials to CGSC personnel following each training event
Coordinate with the COR for training dates, times, and locations; reschedule any missed trainings within 3 days
Develop and maintain a Quality Control Plan (QCP) submitted within 10 business days of contract award
Submit and maintain the Continuity of Operations Plan (COOP) within 10 days of Performance Start Date
Provide user manuals and quick reference guides within 30 days of Performance Start Date; review quarterly
Provide monthly ticket statistics reports to the COR in the format specified
Maintain and submit Installation Pass Log within 5 calendar days of award; update as required