Site Lead AV Technician

York Telecom Corporation•Princeton, NJ

7d•$68,000 - $75,000•Onsite

About The Position

The Site Lead AV Tech is a key role in the support of the assigned customer. This position is client facing and must be professional with a strong Customer Service attitude. The Site Lead will be charged with managing all aspects of their assigned site as well as supervising any other techs assigned to their site. They will also interact with key stakeholders across the organization through collaboration and service.

Requirements

5+ years of experience working with audiovisual equipment.
5+ years of experience troubleshooting technical issues, preferably AV or IP‑connected devices.
1–3 years of experience in a customer‑facing role.
2+ years of experience managing or leading technical staff.
Strong understanding of IP networking concepts.
Strong understanding of AV signal flow.
Ability to work independently and within a team environment.
Proficient with Microsoft Office applications (Teams, Outlook, Excel, Word, PowerPoint).
Must be able to speak and understand English.
Ability to lift and carry up to 30 lbs regularly; occasionally up to 50 lbs.
Ability to stand, walk, and sit for extended periods.
Ability to climb ladders up to 10 feet / 3 meters.
Some overtime and local travel required, subject to local labor laws.
Valid Driver’s License required.

Nice To Haves

Bachelor’s Degree preferred.
CTS Certification Preferred
CTS-I and CTS-D certifications preferred.

Responsibilities

Provide professional, high‑quality customer service to the client at all times.
Support collaboration technologies and related workflows.
Train end users on collaboration tools and processes.
Provide support for collaboration technologies including, but not limited to: Microsoft Teams, WebEx, Zoom, Logitech MeetUp and other conferencing devices.
Assist end users with: Scheduling meetings using technology, Requesting technical support, Basic operation of AV and collaboration tools.
Troubleshoot technical issues to level 2 capabilities which may include: Power cycle/reboot/reset device, Swap/exchange cables, Re-terminate cables as required, Major equipment swap, Technical work that may require working on a ladder, Signal flow analysis and troubleshooting.
Escalate any issues not resolvable to Supervisor and/or appropriate resource as defined by your site location.
Escalate any issues outside of collaboration technology to the appropriate parties.
Perform weekly room checks following established process.
Perform quarterly preventative maintenance checks following established process.
Maintain and report on all technology requests within Client’s Incident Management System.
Ensure all assigned tickets are updated and closed once resolved.
Provide and lead event support, as requested and scheduled.
Provide additional training to team.
Provide collate and provide reporting (weekly/monthly/quarterly/annual) as required.
Provide supervisor with a weekly status report.
Provide support out of hours (which may require overtime) as requested and approved by supervisor.
Manage all other on-site AV technicians assigned to the site, including freelance staff that may be utilized.
Manage time entries, PTO requests, OT and backfill needs.
Manage all meetings that occur in a defined Managed Room space.
Maintain and manage equipment spares inventory.
Manage meeting room inventory.
Provide Managed Room Support.
Review, create (with supervisor) Process documents.
Serve as the on‑site escalation point for AV and collaboration-related issues.
Coordinate staffing, scheduling, and workload distribution for site technicians.
Promote best practices, safety standards, and customer service excellence.