Site IT Support Analyst I

Lear Corporation•Tuscaloosa, AL

4d•Onsite

About The Position

As a member of the IT Team, the IT Specialist will be responsible for providing direct technical support to others using computer equipment for office applications, including desktop configurations, performing hardware and software installation and maintenance of existing spreadsheets, and other programs to best meet the needs of the end user.

Requirements

Associate’s Degree in Information Systems or any related field
Minimum of 2+ years of related IT experience
Knowledge of the functions and operations of computers, commercial computer software, and of local area networks (LANs), including hardware/software installation
Knowledge of a variety of hardware, operating systems, and related software used by all departments
Knowledge of Microsoft Sever 2019 in the Active Directory environment.
In-depth knowledge of operating systems such as Window 10 & 11, AS/400
Knowledge of Microsoft Office 365
Knowledge of cabling, network hardware, and configuration
Knowledge of office equipment to include printers, copiers, and fax machines
Ability to analyze and resolve user needs and problems.
Ability to communicate on technical issues with individuals with varying degrees of computer familiarity.
Ability to instruct others in the use of computerized information systems and software.
Ability to establish and effective working relationships with all departments.
Must be legally authorized to work in the United States without sponsorship.

Nice To Haves

A+ certification or better.

Responsibilities

Responds to employee questions in person and via phone on all company supported applications.
Determines source of computer problems (hardware, software, user access, etc.)
Serves as liaison between staff and the technology department to resolve issues.
Manages backup, security, and user help systems.
Consults with users to assess computing needs and system requirements.
Plans, coordinates, and implements security measures to safeguard information in computer files against accidental or unauthorized damage, modification, or disclosure.
Installs and tests of new products and improvements to computer systems
Train users and answer questions
Provides staff and users with assistance solving computer related problems, such as malfunctions and program problems.
Determines computer software or hardware needed to set up or alter system.
Diagnoses hardware and software problems and replaces defective components.
Performs data backups and disaster recovery operations.
Maintains and administers computer networks and related computing environments, including computer hardware, systems software, applications software, and all configurations.
Plans, coordinates, and implements network security measures to protect data, software, and hardware.
Provides server support and maintenance; uses various utilities to administer users, printers, and services.
Maintains various records and documentation for department computer systems.