Information Technology Site Manager

Microporous Products•Piney Flats, TN

6d•$75,000 - $90,000•Onsite

About The Position

The Site IT Manager is responsible for providing hands-on IT leadership and operational support for Microporous' manufacturing facility in Piney Flats, Tennessee. This role serves as the primary on-site technology resource, overseeing infrastructure, cybersecurity, end-user support, manufacturing systems support, IT asset management, vendor coordination, and local project execution. The ideal candidate is a highly technical and customer-focused IT professional who can balance strategic planning with daily operational responsibilities. This position requires strong expertise in networking, systems administration, cybersecurity, help desk, and Microsoft 365.

Requirements

Bachelor's degree in Information Technology, Computer Science, Cybersecurity, Information Systems, or related field, or equivalent experience.
5+ years of progressive IT support and administration experience.
3+ years supporting manufacturing or industrial environments preferred.
Experience supporting 24/7 operations.
Experience administering Microsoft 365 and Windows Server environments.
Experience managing network infrastructure and cybersecurity tools.
Experience supporting ERP systems preferred.
Strong troubleshooting and analytical skills.
Excellent communication and customer service abilities.
Ability to work independently with minimal supervision.
Strong organizational and project management skills.
Ability to prioritize competing demands in a fast-paced manufacturing environment.
Proven ability to build strong relationships with business leaders and operational teams.
Hands-on, service-oriented mindset with a willingness to support all levels of the organization.
Ability to lift and move IT equipment up to 50 pounds.
Ability to work in office, warehouse, and manufacturing environments.
Ability to travel occasionally between company facilities as needed.
Availability for after-hours support and emergency response when required.

Nice To Haves

Cisco CCNP
Microsoft Certified: Azure Administrator Associate
Microsoft 365 Administrator Expert
Microsoft Certified: Security Operations Analyst Associate
Cisco CCNA
CompTIA Network+
VMware VCP
ITIL Foundation

Responsibilities

Administer and maintain the site's network infrastructure, including firewalls, switches, wireless networks, VLANs, VPN connectivity, and internet circuits.
Monitor network performance, availability, and capacity, and troubleshoot network outages and connectivity issues.
Manage relationships with telecommunications and infrastructure vendors and support WAN connectivity.
Maintain network documentation, diagrams, and inventory records.
Administer Microsoft Windows Server environments, Active Directory, Group Policy, DNS, DHCP, and file services.
Support virtualization platforms such as VMware and manage backup and disaster recovery systems.
Administer Microsoft 365 services including Exchange Online, Teams, SharePoint, OneDrive, and Entra ID (Azure AD).
Maintain server and workstation patching schedules.
Serve as the local cybersecurity lead, monitor endpoint protection, EDR/XDR, and security alerts.
Conduct vulnerability remediation activities and ensure compliance with company security policies.
Support incident response investigations and remediation, manage user access reviews and privileged access controls.
Participate in security awareness training programs and assist with audit readiness efforts.
Support production-related technology systems and equipment, coordinating with Operations, Engineering, Quality, and Maintenance teams.
Support shop floor devices including Industrial PCs, barcode scanners, label printers, wireless devices, and production terminals.
Assist with ERP, MES, WMS, and manufacturing application support, and partner with OT vendors and engineering teams.
Resolve hardware, software, and connectivity issues for end-users and manage ticket queues.
Install, configure, and deploy end-user equipment, and maintain IT asset inventory and lifecycle management.
Develop and maintain user documentation and knowledge articles, and deliver exceptional customer service.
Manage onboarding, transfers, and offboarding processes, including provisioning and deprovisioning user accounts, email, security groups, application access, and MFA enrollment.
Maintain least-privilege access principles, perform periodic access certification reviews, and ensure accurate user and role documentation.
Coordinate local IT vendors and service providers, assist with budgeting and procurement activities.
Support corporate IT initiatives and deployments, and lead local technology projects from planning through execution.
Participate in ERP implementation, upgrades, and technology rollouts.
Maintain accurate documentation for systems, networks, applications, processes, and recovery procedures.
Identify opportunities for automation and process improvement, and develop and maintain standard operating procedures.