Site IT Leader: Experimental Station

Dupont•Elsmere, DE

1d•Onsite

About The Position

DuPont is looking for a Site IT Leader to oversee end-to-end IT service delivery at our Experimental Station in Wilmington, Delaware—an R&D location supporting approximately 550 users. This is a high-impact, hands-on leadership role for someone who enjoys solving complex problems, partnering closely with business leaders, and ensuring reliable, secure technology that enables innovation. In this role, you will serve as the primary connection between site stakeholders and Corporate IT, set priorities for local IT support, and coordinate the work of four IT contractors supporting the location. You will report to the IT Cluster Lead and help translate business needs into practical, scalable IT solutions. This is an onsite position with no direct reports.

Requirements

Bachelor’s degree in IT, Computer Science, Engineering, or a related field.
5+ years of experience in IT service delivery, ideally in an R&D, lab, manufacturing, or complex site environment.
Strong understanding of IT infrastructure, networks, enterprise systems, and service management practices.
Proven ability to lead through influence, manage priorities, and communicate technical topics clearly to business stakeholders.
Customer-focused mindset with strong problem-solving, decision-making, and relationship-building skills.

Nice To Haves

Experience with ITIL or similar service management frameworks preferred.

Responsibilities

Lead site IT strategy and business partnership
Serve as the main IT point of contact for the site, connecting business needs with Corporate IT capabilities.
Partner with site, R&D, and IT leaders to understand priorities, identify improvement opportunities, and support technology-enabled solutions.
Communicate IT direction, service expectations, outages, changes, and priorities clearly to stakeholders.
Ensure reliable service delivery and operations
Oversee site IT infrastructure, including networks, servers, storage, end-user computing, and local R&D solutions.
Drive timely incident response, ticket resolution, and escalation of critical issues.
Coordinate hands-on support with remote IT teams and local contractors to maintain strong service performance.
Support IT needs at other DuPont locations as business demand requires.
Protect security, compliance, and continuity
Ensure site IT services align with corporate standards, security policies, data protection, audit, and regulatory requirements.
Support disaster recovery planning, testing, and service continuity.
Monitor service performance against expectations and escalate issues when needed.
Lead people, vendors, and continuous improvement
Set priorities and guide the day-to-day work of site IT contractors.
Build strong relationships with regional, global, and cross-functional IT teams.
Manage vendor performance, IT procurement, asset lifecycle activities, and cost optimization opportunities.
Lead or support IT projects, change management, and continuous improvement initiatives.