Site IT Engineer

Ford • Dearborn, MI

3d • Onsite

About The Position

This is an Information Technology Operations based role that supports Dearborn Truck Plant (DTP), where America’s best-selling vehicle the F150 has been built for 40+ years, and the Rouge Electric Vehicle Center (REVC), where the all-electric F150 Lightning is built. As a member of the DTP IT team, you will be assisting the plant in producing these very exciting vehicles for the NA consumer market. You will lend your knowledge and experience to support implementations of lean manufacturing and Factory of Tomorrow technology (e.g. IIOT platform, software-defined networks, next-generation error proofing, and various mobility solutions and pilots), while also supporting the legacy manufacturing execution systems. The successful candidate will be working with a global team to provide technical troubleshooting, data analysis, and problem resolution for the manufacturing applications & infrastructure on the plant floor, including the distributed Cisco network. You will also lead various efforts to ensure applications and technology meet Ford’s productivity and modernization goals. You will interface daily with all business departments in the plant, from industrial controls to quality to finance. This position provides an excellent opportunity to not only expand your IT skillset, but also to acquire manufacturing experience that will enhance your long-term career potential.

Requirements

• High School diploma or equivalent
• 2+ years of experience supporting Enterprise IT in areas such as:
• Dell PC’s, Dell Laptops, HP Printers, and HP Server
• Windows server and Windows Active Directory/ADFS
• Server administration; Windows (2012+) or Linux
• Familiar with Cisco routers and switches to include basic staging, troubleshooting and cable installation.
• Experience with Office365.
• Strong written and verbal communication skills

Nice To Haves

• Bachelor's degree Computer Science, Information Technology or related.
• A strong desire to learn manufacturing operations and business practices from an IT perspective is required.
• A willingness to learn and adapt to new technologies is required.
• Ability to multi-task; managing multiple tasks
• Work efficiently and effectively with diverse, cross-functional teams under stressful circumstances
• Ability to communicate effectively with business users and IT professionals including globally distributed teams.
• The ability to adjust communications appropriately for the audience across all levels of management and technical knowledge.
• Motivated self-starter
• Identifying, investigating, and solving problems without supervision
• Manufacturing experience is preferred, but not required.
• Willing to learn Cisco software-defined architecture (SDA) troubleshooting and implementation.
• Knowledge of Openshift CAAS hosting
• Knowledge of MQTT messaging protocol
• Experience with Android and/or iOS, iPhones, iPads.
• Experience with SharePoint.
• Experience with Office automation, Windows, PC’s & Printers
• Any plant floor automation experience is highly desired (Control systems, PLC’s, etc.)

Responsibilities

• Support a multi-shift operation in a manufacturing plant.
• Must be able to work flexible hours in support a multi-shift operation. Requires rotating schedule to support business processes. (Days, nights, and potentially weekends).
• Shift schedule is published in advance on an annual basis.
• Providing technical support and troubleshooting assistance to end-users on the plant floor.
• This includes diagnosing and resolving hardware, software, and network issues, as well as providing training and support to help users effectively utilize technology.
• In addition to your technical expertise, you will also be required to perform physical activities such as moving assets and equipment around the plant. This may involve lifting, carrying, and pushing heavy objects, so you must be physically fit and able to work in a demanding environment.
• Provide technical support (IT applications, infrastructure, operating systems, end-user-productivity tools) to plant business customers throughout the manufacturing plant.
• Interface with corporate IT and business owners to prioritize improvement efforts.
• Support plant floor systems/PDO teams in resolving incidents: Provide triage and business continuity plans, support escalations, provide hands and feet to support teams and other global teams (e. g. DBA, Server Operations, Network Operations) as necessary.
• Focus on the integration / long term maintenance of applications and hardware.
• Assist plant IT Manager with managing assignments and workload.
• Develop, maintain, and share accurate support documentation.
• Support of local network equipment in a Cisco based environment.
• Support of local applications across both physical and virtual server environments: Windows, Linux, and CAAS.
• Support of Factory of Tomorrow deployments and expansion efforts utilizing IIOT platform, software-defined network, Apple iOS devices, and Android-based equipment.

Benefits

• Immediate medical, dental, vision and prescription drug coverage
• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
• Vehicle discount program for employees and family members and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
• Paid time off and the option to purchase additional vacation time.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees