IT Site Administrator

Watts Water•Franklin, NH

7d•Onsite

About The Position

We’re Watts. Together, we’re reimagining the future of water. We feel proud every day about what we do. We're all part of the same crucial mission, no matter what function we support -- it's to provide safe, clean water for the world, and to protect our planet's most valuable resource. What we do: For 150 years, Watts has built best-in-class products that are trusted by customers in residential and commercial settings across the world. We are at the forefront of innovation, working with cutting-edge technology to provide smart and connected, sustainable water solutions for the future. Watts is a leading brand with a quality reputation — and we have a dynamic future ahead. Scope of Position : The IT Site Administrator is responsible for effective provisioning, installation/configuration, operation, and maintenance of systems, hardware, software, and related infrastructure. This individual participates in technical research and development to enable continuing innovation within the infrastructure. This individual ensures that system hardware, operating systems, software systems, and related procedures adhere to organizational values.

Requirements

Bachelor's degree in Computer Science or related field
5+ years’ experience providing technical support for systems with software and hardware components
Must be an information technology generalist with the ability to attain a broad awareness of all technologies and their functionalities
Experience in troubleshooting basic network and printing problems
Strong interpersonal skills, positive attitude, organizational skills, and professional appearance are essential
Strong technical attitude and ability to quickly learn and apply technical knowledge
Excellent troubleshooting and problem-solving skills
Ability to multitask in an interrupt-driven environment
Ability to work independently without supervision
Strong customer service skills

Nice To Haves

IT Certifications a plus
General Applicable Company Competencies Commitment to Watts’ values of integrity, accountability, continuous improvement and innovation, and transparency.
Punctuality and dependability.
Ability to be flexible and adapt to changing work priorities and stressful conditions.
Adherence to all personnel policies, procedures, and standards of process as implemented by Watts.
Maintain productive and collaborative relationships with other Watts employees.
Adherence to Watts’ seven cultural beliefs: Growth Mindset, Customer-Focused Innovation, Constant Communication, Clear Goals, Collaborate Globally, Be Inclusive, and Take Action.

Responsibilities

Assisting office, remote, and production floor workers with their computer systems
Providing computer support services, both for software and hardware, for the organization’s employees
Testing of computers and ensuring that computer systems are functioning properly
Physically setting up computers and software system installation for various computer applications and programs
Maintenance and upgrading of computer systems or offering recommendations on upgrades needed
Networking and connecting computers within the same organization to enhance communication
Training staff and orienting them on how to use computer hardware and software systems
Supports general IT Operations and services for multiple sites, including adds, moves, changes, monitoring, and reporting as assigned by the Management team
Maintaining other computer peripheral devices, such as printers, and solving printing problems if they arise
Coordination of computer maintenance with other Information Technology professionals
Works with vendor support contacts to resolve technical problems with desktop computing equipment and software
Participate in additional computer-related project work as assigned by the management team
Available to respond to site support after hours as required during outages, issues, and tasks having a business impact (occasional)