IT Administrator

Össur•Orlando, FL

4d•$26 - $32

About The Position

At Embla Medical, we are a purpose-driven company dedicated to improving people’s mobility through the delivery of Prosthetics, Neuro Orthotics, Bracing & Supports and Patient Care. We do this with compassion and innovation, from how we design our award-winning mobility solutions to how we operate our network of patient care clinics. We are dedicated to providing the best possible care to our patients to help them live Life Without Limitations. About the Role Provide IT Help Desk Support to office based and remote employee population relative to any IT functionality.

Requirements

At least 2 years previous experience with PC hardware and printer troubleshooting
Ability to support Windows 7, 10 and 11, Office 365
Solid understanding of TCP/IP, DHCP, DNS, Active Directory services, group policy and VPN technologies
Ability to support Citrix Workspace
Strong customer service and troubleshooting skills
Ability to learn new software applications quickly
Ability to support Microsoft Office365 applications.
Experience with Windows Terminal Server and/or Citrix
Develop and demonstrate an understanding of customer and business needs
Have strong communication skills, both verbal and written

Nice To Haves

ERP, Warehouse, and/or Manufacturing experience
Contact Center experience
Telephony/PBX experience
A+, Network+, MCP
Mobile IT equipment service experience (Apple iPads and iPhones)

Responsibilities

Answer questions or resolve computer problems for employees in person, via telephone, via email, via remote tool for external employees.
Assemble, install, repair and update all laptops, desktops, mobile equipment (Apple IPads and IPhones) and peripherals
Monitor network connectivity and systems and proactively resolve problems
Installing and configuring client software
Provide training to staff on the use of office technology
Work with other sites on integration and other network issues
Monitor and manage all help desk tickets in a timely and service oriented manner
All employees must be aware, have knowledge and shall have received general training in Quality requirements of Össur. Training takes place in the Onboarding process and in New Employee Orientation. More specific Quality training is job specific. All training related to the quality management system is done in accordance to the Training Management Process (QM1681).
Exercises good use of company funds and property within the set guidelines.
Maintains an honest and professional attitude as the company’s representative at all times.
Contributes to a safe working environment by maintaining own workspace and reporting any potential hazards.