Site Identification, Setup & Engagement Digital Solution Lead

Genentech • Daly City, CA

4d • $145,300 - $269,900 • Remote

About The Position

As a Digital Solution Lead, you will lead strategic and complex cross-functional efforts across countries or domains, aligning initiatives with country-wide priorities and business outcomes. You will anticipate and solve complex, systems-level problems, drive innovation, and shape domain vision while managing multiple workstreams with high accountability. Your focus will be on the strategic rollout of advanced CRM (Customer Relationship Management) capabilities and a cohesive portal strategy. You will champion the transition from fragmented legacy applications (e.g., SIP) to a unified, seamless digital ecosystem (e.g., Veeva SiteConnect) to drastically reduce investigator 'Portal Fatigue' and streamline end-to-end site engagement. The Site and Investigator Engagement area delivers the comprehensive digital ecosystem and integrated platforms required to manage the end-to-end lifecycle of clinical site interactions, covering efficient study planning, country and site selection, site activation, and patient enrollment forecasting. Additionally, it manages the core technologies to handle complex administrative tasks, including budgeting and negotiation, clinical contracts, payments, and clinical information exchange. The team acts as a strategic liaison connecting Global Pharma Clinical Operations, Country Operations, strategic CROs, and Clinical Sites. Through this alignment, the area architects technology portfolios that foster strong external relationships and drive a unified, partner-centric clinical ecosystem.

Requirements

• 5+ years of experience in product management or business analysis, with a proven track record of managing the end-to-end lifecycle of technology products—including defining roadmaps, overseeing delivery, launching new capabilities, and driving ongoing maintenance.
• 2+ years of direct experience working within the pharmaceutical, biotechnology, or regulated healthcare technology industry.
• Extensive experience leading complex, cross-functional strategic projects and initiatives that drive substantial business outcomes at a country-wide level.
• Must have a bachelor's degree (Master's degree or PhD preferred).
• Proven track record in managing relationships across all organizational levels with trust and expertise, and shaping joint business-IT collaborations.
• Advanced analysis and systems-thinking approach to proactively mitigate issues and solve complex, multi-workstream problems.
• Strong capability in vision and roadmap creation, anticipating strategic needs, and effectively connecting strategies across domains.
• Advanced expertise in technology advocacy, with the ability to scale piloted solutions to maximize their impact.
• Strong capability in applying data-driven frameworks to translate subjective business challenges (such as site feasibility and planning) into objective, actionable technology roadmaps
• Familiarity with leveraging clinical data platforms and modern integrations to build predictive site capabilities
• Demonstrates a proactive, forward-looking approach to partnering; continuously identifies opportunities to advance the broader 'One-Roche' vision while fostering transparent collaboration and empowering colleagues to navigate ambiguity and achieve high-impact business outcomes.

Nice To Haves

• Deep domain expertise in clinical trial execution, specifically focusing on the end-to-end lifecycle of clinical site engagement, site identification, and study setup processes is a plus.

Responsibilities

• Leads initiatives across multiple teams, and actively shapes business outcomes.
• Acts as a subject matter expert, influencing country-wide or cross-functional strategies, and fostering collaborations with stakeholders across organizational levels.
• Responsible for aligning team or domain objectives with country-wide goals, focusing on strategic projects that drive substantial impact.
• Frequently manages complex, cross-functional work streams.
• Leads problem-solving at the country-wide or cross-functional level, taking accountability for multiple workstreams or outcomes that influence strategic objectives.
• Anticipates and mitigates potential issues before they arise, using advanced analysis to address complex problems.
• Employs a systems-thinking approach to propose solutions that align with business and global goals, demonstrating high accountability in driving sustained improvements and efficiencies across teams.
• Helps lead and guide the delivery teams by continuously refining and maintaining the solution roadmap.
• Oversees end-to-end outcome delivery, acting as a chief troubleshooter to rapidly resolve complex operational and architectural challenges as they occur.
• Manages relationships across all levels with trust and expertise, effectively communicates complex ideas, and contributes to strategic business initiatives.
• Shapes joint business-IT collaborations and proactively drives global process improvements.
• Proactively leads stakeholder management across diverse global functions (e.g., Clinical Operations, strategic CROs).
• Expertly navigates highly complex situations and competing priorities, acting as a trusted mediator to foster a unified, 'One-Roche' approach to site engagement.
• Acts as a forward-looking digital solution leader, co-creating overarching strategies around clinical site information, planning, and engagement in close partnership with the product team.
• Supports domain-level work within certain countries.
• Leads technology advocacy with advanced expertise, serves as a key opinion leader, manages stakeholders end-to-end, and scales piloted solutions to maximize impact.

Benefits

• Relocation benefits are not available for this position.
• A discretionary annual bonus may be available based on individual and Company performance.
• This position also qualifies for the benefits detailed at the link provided below.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior