Site Execution Manager-Electric Power

Caterpillar Inc.•Irving, TX

2d•$112,710 - $169,060

About The Position

The Electric Power Key Accounts Site Execution Manager serves as a key coordination point among Caterpillar, customers, and servicing dealers throughout the generator lifecycle. During the initial project phase, the role focuses on site execution, installation, and commissioning, coordinating activities, resolving issues, managing priorities, and supporting successful commissioning and customer turnover. The manager applies project management practices across multiple stakeholders and works closely with Aftersales Account Managers as sites transition into operation. The role then coordinates dealer-led maintenance, product support, issue resolution, and service strategies, providing a consistent Caterpillar interface from installation through the operating life of the generator sets. The position is based in Irving, Texas, with travel of up to 25%. Relocation and visa sponsorship are not available. The stated summary pay range is $112,710 to $169,060. Employment offers are conditioned on successful completion of a drug screen.

Requirements

Demonstrated commitment to understanding and addressing dealer and customer needs.
Ability to use customer insights and feedback to identify operational improvement opportunities and align business objectives with customer expectations and service requirements.
Ability to deliver high-quality support, respond effectively to complex customer and dealer concerns, and manage issues with urgency, accountability, and professionalism.
Ability to provide business and operational consulting support, help define project objectives, scope, deliverables, and outcomes, and communicate project status, risks, and recommendations.
Clear and professional communication with stakeholders at all organizational levels, including the ability to develop reports, presentations, and business recommendations.
Ability to identify, analyze, and resolve operational challenges using structured root-cause and corrective-action methodologies.
Ability to develop and assess alternative solutions, evaluate risks and benefits, capture lessons learned, and drive resolution of complex or high-impact concerns.
Ability to establish and maintain strong working relationships with dealers, customers, and internal business partners, and to address emerging concerns proactively.

Nice To Haves

Experience supporting dealer networks, parts and service operations, customer support, business operations, or performance improvement initiatives.
Strong analytical skills and ability to interpret operational data and performance metrics.
Experience developing and implementing dealer or business improvement plans.
Demonstrated ability to build credibility and influence stakeholders across multiple organizational levels.
Strong consulting, communication, and presentation skills.
Experience leading projects, initiatives, or cross-functional operational improvements.
Advanced proficiency in Microsoft Excel, PowerPoint, and reporting tools.
Knowledge of Caterpillar dealer operations, heavy equipment, service operations, or related industries.

Responsibilities

Serve as a primary coordination point between customers, Caterpillar, and Caterpillar dealers.
Lead coordination of generator installation, commissioning, and site execution activities.
Manage priorities, dependencies, risks, issues, and execution across multiple stakeholders using project management practices.
Coordinate dealer and Caterpillar resources to support successful commissioning and customer turnover.
Identify and escalate site execution, product, or support issues that could affect project schedules or customer commitments.
Communicate site status, priorities, risks, and required actions among customers, dealers, and Caterpillar teams.
Facilitate the transition from commissioning and project execution into ongoing support.
Coordinate with servicing dealers on planned maintenance, repairs, product updates, and other aftermarket activities.
Anticipate future service requirements and coordinate demand planning for parts, service capacity, and technical support.