Site Engineer - On Site Only

Sunset•Oneida, NY

20h•Onsite

About The Position

Mastronardi Produce is seeking a Site Engineer for its Information Technology team at its greenhouse facility in Oneida, New York. The role provides IT support for business operations at the employee’s home site and other locations, keeping local and remote business systems available and operating effectively. The Site Engineer resolves escalated end-user requests within established service-level agreements, using diagnostic and help-request tracking tools, remote-control software, telephone support, and in-person desktop assistance. The role takes ownership of the home site by learning its operational practices, developing redundancy plans, building relationships with business leaders, establishing best practices, and recommending improvements. The Site Engineer also supports IT operations, infrastructure changes, asset management, equipment deployment, software releases, and PC refreshes. The position may require infrequent travel, on-call and after-hours availability, and some holiday coverage. A mobile phone will be provided.

Requirements

High school diploma or equivalent required.
Five to eight years of related work experience preferred.
Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning.
Ability to present ideas in user-friendly, business-friendly, and technical language.
Fluent English and strong written and oral communication skills.
Advanced knowledge of computer hardware, including desktops, laptops, tablets, mobile phones, printers, copiers, servers, storage devices, and networking equipment.
Experience with desktop applications, including Microsoft Office Suite.
Experience with Windows Server operating systems.
Experience with Windows and Mac desktop operating systems.
Experience with Cisco networking devices.
Experience with Microsoft 365 and Azure.
Experience with VMware virtualization.
Highly self-motivated and self-directed, with keen attention to detail.
Proven analytical, troubleshooting, and problem-solving abilities.
Ability to prioritize and execute tasks effectively in a high-pressure environment.
Exceptional customer-service orientation.
Ability to work in a team-oriented, collaborative environment.
Maintain a high level of confidentiality with company information.
Complete a background and drug test screening.
Ability to lift up to 30 pounds, with or without accommodation.
On-call and after-hours availability as needed, with some holiday coverage.

Nice To Haves

Bachelor’s degree in Computer Science, Information Systems, or a related field.
Industry certification such as MCP, MCDST, A+, MCSA, MCSE, CCENT, or CCNA.
Work experience in a just-in-time (JIT) production environment.
Spanish language skills.
Cabling experience.

Responsibilities

Serve as an escalation point for advanced or difficult IT operations incidents and requests.
Set up, manage, and maintain laptops, desktops, and mobile devices.
Set up, manage, and maintain servers and network systems.
Perform proactive maintenance and repairs for office and production label printers.
Administer Microsoft Active Directory user, group, and computer objects, including Group Policy.
Provision, de-provision, and maintain Microsoft Office 365 accounts.
Set up, manage, secure, and maintain Windows Server systems.
Monitor and maintain datacenter operations, including VMware and virtual networking.
Respond to telephone calls, emails, and help desk requests during business hours and after hours as required.
Build rapport with the company’s business computing end-user community.
Record, track, and document service desk requests and the problem-solving process through final resolution.
Create and maintain documentation for the home site, remote locations, and applications.
Work with business users to plan changes that could affect network infrastructure.
Evaluate documented resolutions and analyze incident trends to help prevent future problems.
Alert management to emerging trends in incidents.
Assist with IT asset tracking and management for computers, peripherals, and telephony equipment.
Assist with setup and imaging of new computers.
Assist with setup of new server or networking equipment for the home site.
Assist with software releases and PC refresh rollouts in accordance with company IT management best practices.
Work with application vendors as needed to resolve specialized issues.
Take ownership of the home site, including learning operational practices, developing redundancy plans, building relationships with business leaders, defining and adopting best practices, and recommending improvements.