Site Engineer - On Site Only

Mastronardi Produce•City of Oneida, NY

1d•$63,000 - $65,000•Onsite

About The Position

Mastronardi Produce is seeking a Site Engineer for its Information Technology team at its greenhouse facility in Oneida, New York. The role provides IT support for business operations at the employee’s home site and other locations, helping keep local and remote business systems online and operating effectively. The Site Engineer resolves escalated end-user support requests within established service-level agreements, using diagnostic and help-request tracking tools, remote-control software, telephone support, and in-person desktop assistance as needed. The position takes ownership of the home site by learning its operational practices, developing redundancy plans, building relationships with business leaders, defining and adopting best practices, and recommending improvements. The employee is expected to act consistently with Mastronardi Produce’s PRIDE values: Passion, Respect, Innovation, Drive, and Excellence. Work takes place in a combination of refrigerated warehouse and office environments. The role includes on-call and after-hours availability as needed, some holiday coverage, and infrequent travel. The employee may need to lift and transport equipment weighing up to 30 pounds, sit for extended periods, and use hands and fingers to operate computer and related equipment. Accommodation is available for employees with disabilities or documented medical needs.

Requirements

High school diploma or equivalent required.
Advanced knowledge of computer hardware, including desktops, laptops, tablets, mobile phones, printers/copiers, servers, storage devices, and networking equipment.
Experience with desktop applications, including Microsoft Office Suite.
Experience with Windows Server operating systems.
Experience with Windows and Mac desktop operating systems.
Experience with Cisco networking devices.
Experience with Microsoft 365 and Azure.
Experience with VMware virtualization.
Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning.
Ability to present ideas in user-friendly, business-friendly, and technical language.
Fluent English and strong written and oral communication skills.
Highly self-motivated and self-directed, with strong attention to detail.
Analytical, troubleshooting, and problem-solving abilities.
Ability to prioritize and execute tasks effectively in a high-pressure environment.
Exceptional customer service orientation.
Ability to work in a team-oriented, collaborative environment.
Excellent written, oral, and interpersonal communication skills.
Ability to maintain a high level of confidentiality with company information.
Ability to lift up to 30 pounds, with or without accommodation.
Availability for on-call and after-hours work as needed and some holiday coverage.

Nice To Haves

Bachelor’s degree in Computer Science, Information Systems, or a related field.
Industry certification such as MCP, MCDST, A+, MCSA, MCSE, CCENT, or CCNA.
Five to eight years of related work experience.
Work experience in a just-in-time (JIT) production environment.
Spanish language skills.
Cabling experience.

Responsibilities

Act as an escalation point for advanced or difficult incidents and requests to IT Operations.
Set up, manage, and maintain end-user laptops, desktops, and mobile devices.
Set up, manage, and maintain servers and network systems.
Proactively maintain and repair office and production label printers.
Administer Microsoft Active Directory user, group, and computer objects, including Group Policy.
Provision, de-provision, and maintain Microsoft Office 365 accounts.
Set up, manage, secure, and maintain Windows Server systems.
Support datacenter operations, including VMware, virtual networking, monitoring, and maintenance.
Respond to telephone calls, emails, and help desk requests for technical support during business hours and after hours as required.
Build rapport with the business computing end-user community.
Record, track, and document service desk requests and the problem-solving process through final resolution, including decisions and actions taken.
Create and maintain documentation for the home site, remote locations, and applications.
Provide after-hours support as required; a mobile phone will be provided.
Work with business users to plan changes that could affect network infrastructure.
Evaluate documented resolutions and analyze trends to prevent future problems.
Alert management to emerging incident trends.
Assist with IT asset tracking and management for computers, peripherals, and telephony equipment.
Assist with setting up and imaging new computers.
Assist with setting up new server or networking equipment at the home site.
Assist with software releases and PC refresh rollouts in accordance with IT management best practices.
Work with application vendors as needed to resolve specialized issues.
Complete background and drug test screening.