Site Engineer - On Site Only

Sunset•Ontario, NY

12h•Onsite

About The Position

Mastronardi Produce, a leader in the greenhouse vegetable industry, is seeking a Site Engineer for its Information Technology team at its Ontario, NY facility. This role is crucial for providing IT support to business operations, ensuring systems remain online and optimal, and enabling end-users to perform their computing tasks. The Site Engineer will resolve escalated help requests within SLAs, utilize diagnostic tools, and provide both remote and in-person support. Key responsibilities include taking ownership of the home site's IT operations, understanding business practices, developing redundancy plans, building relationships with business leaders, defining best practices, and recommending improvements. The role requires adherence to the company's PRIDE values: Passion, Respect, Innovation, Drive, and Excellence.

Requirements

High School Diploma or equivalent required
5 to 8 years related work experience preferred
Work experience in a JIT production environment preferred
Exceptional interpersonal skills, with a focus on rapport-building, listening and questioning skills.
Ability to present ideas in user-friendly, business-friendly and technical language
Fluent English and strong written and oral communication language skills.
Advanced Knowledge of computer hardware, including desktops/laptops/tablets, mobile phones, printers/copiers, servers, storage devices, and networking equipment
Experience with desktop applications including the Microsoft Office Suite
Experience with Server operating systems – Windows Server
Experience with Desktop operating systems – Windows and Mac
Experience with Cisco Networking devices
Experience with Microsoft 365 and Azure
Experience with virtualization (VMWare)
Highly self-motivated, self-directed and keen attention to detail
Proven analytical, troubleshooting, and problem-solving abilities
Ability to effectively prioritize and execute tasks in a high-pressure environment
Exceptional customer service orientation
Experience working in a team-oriented, collaborative environment
Excellent written, oral and interpersonal communication skills
Ability to present ideas in business-friendly and user-friendly language
Maintain high level of confidentiality with company information
Complete a background and drug test screening
Must be able to lift up to 30 lbs. with or without accommodation.
On-call and after-hours availability as needed and some holiday coverage
Sitting for extended periods of time.
Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and other computer components.

Nice To Haves

Bachelor’s degree in the Computer Science, Information Systems, or related field preferred
Industry certification (e.g. MCP, MCDST, A+, MCSA, MCSE, CCENT, CCNA, etc) preferred.
Spanish a plus.
Cabling experience a plus.
Will be expected to appropriately handle stressful situations, multi-tasking, and critical deadlines

Responsibilities

Act as an escalation point for advanced or difficult incident/requests to IT Operations
End User Systems - laptop, desktop and mobile device setup, management, and maintenance
Systems – server and network setup, management, and maintenance
Document Imaging – Office and production label printer proactive maintenance and repair
Microsoft Active Directory - user, group and computer object administration, including Group Policy
Microsoft Office 365 - account provisioning, de-provisioning and maintenance
Windows Server – Setup, management, security, and maintenance
Datacenter Operations – VMWare, Virtual Networking, monitoring and maintenance
Respond to telephone calls (both during business hours and after hours as required), email and help desk requests for technical support
Build rapport with Mastronardi Produce business computing end-user community
Record, track and document the service desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution
Create and maintain documentation for his or her home site and remote locations or applications
After-hours support as required. A mobile phone will be provided.
Some travel may be required (infrequent)
Work with business users to plan for changes that could impact our network infrastructure
Evaluate documented resolutions and analyze trends for ways to prevent future problems
Alert management to emerging trends in incidents
Assist in IT asset tracking & management of computers and peripherals, and telephony equipment
Assist in setup and imaging of new computers
Assist in setup of new server or networking equipment for his or her home site
Assist in software releases and PC Refresh roll-outs according to company’s IT Management best practices
Interface with application vendors as needed to resolve specialized issues