Site Director (FGP) - Manhattan, Center for Men's Health

NYU Langone Health • New York, NY

12h • $152,240 - $200,655 • Onsite

About The Position

NYU Grossman School of Medicine is one of the nation's top-ranked medical schools. For 175 years, NYU Grossman School of Medicine has trained thousands of physicians and scientists who have helped to shape the course of medical history and enrich the lives of countless people. An integral part of NYU Langone Health, the Grossman School of Medicine at its core is committed to improving the human condition through medical education, scientific research, and direct patient care. At NYU Langone Health, equity and inclusion are fundamental values. We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive. We embrace inclusion and individual skills, ideas, and knowledge.

For more information, go to med.nyu.edu, and interact with us on LinkedIn, Glassdoor, Indeed, Facebook, Twitter and Instagram.

Position Summary:
We have an exciting opportunity to join our team as a Site Director, FGP Ambulatory at our Center for Men's Health in Manhattan.

The Ambulatory Site Director has the overall responsibility to plan, organize and direct the administrative and clinical operations of the ambulatory facility. This position reports to the Regional Director of Ambulatory Operations. The Ambulatory Site Director is also expected to work in close collaboration with the Senior Director, Ambulatory Operations and Faculty Group Practice (FGP) Practice leadership to achieve strategic and operational goals related to patient access, optimization and care. This position will oversee an ambulatory management team.

Requirements

• Bachelors degree
• 8-10 years of experience in medical practice management, preferably in a large multi-specialty group practice or academic medical center
• Successful track record in leadership and staff management Required.
• Strong understanding of the theories, principles and processes of physician office and revenue cycle management Required.
• Demonstrated success in working with physicians Required.
• Experience with IT systems used in medical management Required.
• Knowledge of applicable data privacy practices and laws Required.
• Good written and oral communication skills Required.
• Good interpersonal skills Required.
• Ability to present ideas in user-friendly language Required.
• Highly self-motivated and directed Required.
• Keen attention to detail Required.
• Proven analytical and problem-solving abilities Required.
• Ability to effectively prioritize and execute tasks in a high-pressure environment Required.
• Strong customer service orientation Required.
• Experience working in a team-oriented, collaborative environment Required.
• Qualified candidates must be able to effectively communicate with all levels of the organization.

Nice To Haves

• Masters degree preferred.

Responsibilities

• Oversees daily practice operations including planning, directing and coordinating the day-to-day activities of the ambulatory facility.
• Ensures enforcement and adherence to FGP policies are procedures
• Directs responsibility for HR functions including hiring, firing, evaluations and merits.
• Promotes excellence in patient experience by monitoring patient feedback, responding to issues, and reinforcing best practices
• Monitors supply inventory and medical equipment maintenance
• Reports any operating issues that may have an impact on financial results to the FGP Leadership.
• Oversees the facility programming and work with RED+F to address any physical plant needs.
• Coordinates regular staff meetings and performance reviews
• Collaborates with Physicians to support efficient workflows and optimize patient access
• Works with Patient Access Center leadership to develop call algorithms to expedite patient access.
• In conjunction with FGP leadership, is responsible for implementation of FGP business planning decisions and initiatives including onboarding new physicians, new locations, and space expansion/consolidations as needed.
• Collaborates with the management team to ensure the safety and comfort of patients and employees
• Enforces adherence of NYULH and FGP policies and procedures and standards including but not limited to HIPAA, Compliance and Human Resources,
• Works with FGP Leadership to develop staffing standards, ongoing trainings and performance and productivity metrics.
• Improves performance to expected benchmarks, reviews and disseminates information to practices on a regular basis.
• Assists in implementation and oversight of key FGP operational initiatives including, but not limited to, MIPS, CheckMate, Patient Secure and digital scheduling.
• Reviews operational dashboards and management reports to track performance and identify trends that need to be addressed. This includes oversight and management of key indicators related to MIPS, Epic front-end workqueues, waitlists, in-baskets, open encounters, and patient experience, etc.
• Attends FGP Leadership and Administrative meetings and effectively communicates upcoming changes, upgrades, and initiatives to staff and physicians.
• Monitors revenue cycle outcomes relative to front-end processes including co- pay collection, insurance verification, authorization and referral management and front-end denials.
• In conjunction with Faculty Group Practice leadership, collaboratively responsible for implementing business plan components and monitoring achievement of benchmarks and goals.
• Works with practice management to maintain required training for new hires and existing staff on workflows, and policies and procedures to maintain standardization across the FGP. Works closely with FGP representatives to identify opportunities to improve front-end processes.
• Coordinates with Tenant Coordinator to address any facility concerns related to the practice space including the development of emergency action plans.
• Manages equipment including asset acquisition, maintenance, end of useful life planning and proposals for new/replacement items.
• Partners with other NYULH Department Representatives.
• Performs other duties and projects as necessary.
• Partners with the Ambulatory transitions team to transition new Physicians into the ambulatory site.
• Oversees the clinical and administrative information systems in collaboration with the FGP and SOM Information Technology contacts to enhance the clinical operations and business activities within the practices.
• Oversees the coordination, integration, communication, implementation and performance evaluation of practice and clinical operations, and policies and procedures. Identifies areas for improvement and develops detailed action plans as necessary.
• Supports key initiatives related to MIPS, gaps in care and other clinical quality programs
• Ensures clinical in-baskets are maintained and open encounters are closed within a timely manner.
• Works with FGP Clinical Leadership to enforce policies and procedures.
• Mentor’s leaders, managers, staff, and actively promotes the development of operational/financial performance improvement skills across teams.
• Completes staff competency assessments and performance evaluations providing feedback, identifying training needs, and pathways for employee continued career success.
• Conducts routine staff meetings and huddles to promote staff communication and feedback.
• Supports employee participation in FGP corporate meetings/web-ex to stay aligned with larger network updates and training as appropriate.
• Establishes employee engagement committees to promote employee participation in key initiatives.
• Develops staff related initiatives to show gratitude towards their efforts to support the NYU Patient Experience model.
• Promotes employee engagement activities within the practice, engaging feedback from support staff and leaders internally.
• Ensures clinical compliance with Patient Safety initiatives and reporting.
• Works with practice management to ensure AAAASF annual accreditation is met where applicable.
• Supports FGP Clinical Quality Management by maintaining appropriate documentation of practice licensures.
• Works with FGP Clinical leadership to ensure all requirements are met for accreditations and certifications.
• Works with FGP clinical leadership to ensure competency validation, counseling and evaluation of licensed staff members are provided by licensed clinicians.
• Serves as NYU Langone Health Faculty Group Practice Brand Ambassador by upholding the NYULH Mission, vision and values and promoting excellence in the patient experience, during every encounter.
• Drives consistency in every patient and colleague encounter by embodying the core principles of our FGP Service Strategy CARES (Connect, Align, Respond, Ensure, and Sign-Off)
• Greets patients warmly and professionally, stating name and role, and clearly communicates each step of the care/interaction as appropriate
• Works collaboratively with colleagues and site management to ensure a positive experience and timely resolution for all patient interactions and inquiries whether in person, by phone or via electronic messaging.
• Proactively anticipates patient needs, and participates in service recovery by applying the LEARN model (Listen, Empathize, Apologize, Resolve, Notify), and escalates to leadership as appropriate.
• Shares ideas or any observed areas of opportunity, to improve patient experience and patient access, with appropriate leadership. (i.e. ways to optimize provider schedules, how to minimize delays, increase employee engagement, etc.)
• Partners with Patient Access Center and Central Billing Office team members to support collaboration and promote a positive patient experience.
• Takes a proactive approach in ensuring that practice staff are fully versed in the Access Agreement gold standard principles.

Benefits

• financial security benefits
• a generous time-off program
• employee resources groups for peer support
• holistic employee wellness program, which focuses on seven key areas of well-being: physical, mental, nutritional, sleep, social, financial, and preventive care.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager