Site Coordinator- Plymouth, MI

KETT ENGINEERING CORPORATION•Plymouth, MI

2d•$23 - $26•Onsite

About The Position

The Site Coordinator is responsible for all activities involved in project coordination including administration of logistical/technical data, scheduling, employee relations and interfacing with the customers and Kett to ensure customer service needs meet or exceed requirements.

Requirements

Leadership skills acquired in a degree program or in two to four years of progressive responsibility in managing people in a customer service-related environment. Will consider a combination of education and on-the-job experience.
Thorough knowledge of testing requirements, systems, and operating procedures.
Knowledge of MS Word and Excel.
Excellent verbal and written communication skills essential.
Ability to drive an automatic and/or manual transmission vehicle.
Leadership – Requires leading employees in accomplishing strategic objectives of Kett in a manner consistent with Kett’s Core Values.
Result Oriented- Accomplishes performance targets established by Kett and the Customer.
Problem Solving- Requires solving a variety of problems inherent in providing contract services and contract employees including employee problems, service problems, customer problems, etc. in a manner that maintains a high level of satisfaction by the employee, the customer, and Kett.
Communications- Provides information and receives feedback in a manner that supports employee and customer involvement and satisfaction.
Employee Development- Coach, counsel and train team leaders to meet customer requirements and employee goals.
Employee Relations- Develop positive relations with team leaders and employees, provides recognition, and shows appreciation in a manner that meets individual needs and creates a high degree of trust and satisfaction.
Customer Relations- Develops positive relations with customer and assures that services are provided in a manner that creates enthusiastic customer support.
Safety- Educates and creates awareness of safety programs and practices in promotion of high safety standards.
Role Model- Serve as a role model and mentor for Kett’s Value and business principles.

Nice To Haves

Prefer supervisory experience in an automotive test capacity.

Responsibilities

Coordinate all project requirements and scheduling including out-of-office requests and traveling arrangements, ensuring sufficient coverage
Coordinate vehicle testing and test trips for all sites, coordinating with other supervisors, drivers, customers and Kett personnel remaining flexible in accommodating frequent scheduling changes
Assign test routes and vehicles to vehicle operators based on vehicle availability and test plan
Set appropriate deadlines for tasks and projects
Collaborate with customers to achieve their strategic goals
Develop and implement emergency response procedures and act as the primary point of contact during testing as needed
Plan and/or train in all areas of test procedures, processes, and routes
Procure supplies as necessary
Hire and onboard new employees
Complete and file paperwork for existing and new hires, including timesheets and time off requests
Maintain safety and quality
Motivate employees to reach objectives and maintain high performance and safety standards, setting an example for others to follow
Maintain employee relations, resolve conflicts and foster a positive, productive and professional work environment
Actively mentor and train employees to enhance their skills and performance
Ensure the Implementation of appropriate processes, procedures and work instructions
Ensure test / route schedules are rigorously maintained by monitoring driving habits, implementing procedures and/or equipment as required
Set key operational performance indicators to measure success and perform data analytics
Manage the production of data, reports, spreadsheets and files as required
Develop clear, concise and detailed operational reports, dashboards and tools to report results in an accurate and timely manner
Monitor the performance and attendance of on-site personnel to ensure all requirements are met
Track goals, achievements and regularly review performance metrics
Ensure essential tools and equipment are well organized and easily accessible
Perform routine pre-drive vehicle inspections to ensure safety and functionality
Oversee administrative, scheduling, data processing, timekeeping and training duties
Oversee employee daily/weekly timesheets
Track service and test schedules performed
Maintain all accounts i.e. car wash, cell phones, towing, trucking services, etc.
Communicate with Kett Corporate Account Manager and/or Kett Human Resources on employee matters which may violate policy and that may require disciplinary measures; bring closure to concerns and issues in a timely manner
Perform initial troubleshooting, hardware and software issue investigation and software updating
Attend meetings with Kett management and customers
Demonstrate a professional demeanor, work ethic, and dress code
Perform other duties as required by Kett and the customer
Provides leadership and serves employees and customers consistent with Kett’s overall Vision and Values.
Participates in developing goals, objectives, service plans and processes for Kett with consideration of the customer needs.
Interviews and facilitates selection of employees in job classifications authorized by Kett Management.
Provides for the orientation and training of employees in areas assigned.
Promotes a program of safety awareness and assures compliance with safety practices
Involves team leaders, employees, and customers in improving the overall work climate and team effort.
Develops and maintains a positive team effort on behalf of Kett Leadership.
Accepts and performs other responsibilities as assigned.