SITE COACH

Goodwill Southeast Georgia•Richmond Hill, GA

12d

About The Position

The Site Coach for Goodwill Southeast Georgia facilitates operational and employee development, orientation programs, and comprehensive on-the-job training for new hires and existing team members across retail and donated goods facilities. The role collaborates with site leadership to identify training needs, develop tailored action plans, and deliver learning programs. It also assesses trainee competency and program effectiveness, updates training materials to reflect organizational needs, and supports a continuous learning and development culture. The position requires flexible availability, including evenings, weekends, and holidays, and travel to any location as required.

Requirements

High school diploma or GED, or equivalent experience demonstrating the knowledge, skills, and abilities to perform the position’s essential functions.
Strong verbal and written communication skills, including the ability to provide constructive feedback.
Ability to work independently, manage time effectively, and adapt to changing priorities in a dynamic environment.
Passion for fostering professional growth and helping others succeed.
Strong understanding of data analysis and key metrics for assessing program effectiveness.
Familiarity with Microsoft PowerPoint, Word, Excel, and Outlook.
Ability to conduct training in person and virtually across multiple sites.
Self-motivated, able to manage multiple projects, meet deadlines, and maintain confidentiality.
Willingness to work varied shifts, including evenings, weekends, and holidays, as needed.
Valid driver’s license and reliable transportation with proof of insurance, or ability to be insured under the company’s vehicle insurance policy.
Ability to travel to any location as required.

Nice To Haves

Prior experience in training, coaching, or mentoring, particularly in retail or production environments, is preferred but not required.

Responsibilities

Conduct on-the-job training for new hires and existing team members in retail and production operations, including customer service, merchandising, inventory management, safety procedures, and quality standards.
Provide hands-on coaching and support to help team members become proficient in tasks and processes.
Ensure trainees complete required Orientation, OSHA, safety, and job-specific competency training within designated time frames.
Perform essential operational roles in the absence of a trainee to support continuity.
Collaborate with site leadership to assess training needs, develop action plans, and implement tailored solutions.
Attend and participate in required training and development meetings.
Adapt training methods to diverse learning styles and needs.
Administer competency assessments to measure progress and proficiency in critical areas.
Create and maintain a positive, inclusive learning environment that motivates and empowers team members.
Manage and facilitate associate development and orientation programs.
Oversee assigned development programs, including pre- and post-work, coaching during and outside sessions, and tracking progress toward course objectives.
Assist in designing, developing, and delivering training curricula and programs aligned with organizational needs.
Provide updates to training content and materials after program completion to sustain learning.
Monitor business metrics to evaluate training effectiveness and identify issues, trends, and return on investment.
Keep training content current with changing organizational needs.
Facilitate cross-training for Talent Programs specialists and team members as needed.
Act as an internal consultant on training issues, particularly leadership development programs.
Maintain flexible availability, including evenings, weekends, and holidays, to provide training support as required.
Perform other duties as assigned to support operational success and team development.