SITE COACH

Goodwill Southeast Georgia•Kingsland, GA

11d•$0 - $14

About The Position

The Site Coach for Goodwill Southeast Georgia facilitates operational development, employee development, and orientation programs while providing comprehensive on-the-job training for new hires and existing team members. The role supports a continuous learning and development culture across retail and donated goods facilities. The ideal candidate has strong communication, coaching, and leadership skills and is proactive, adaptable, and solution-oriented. The Site Coach assesses training effectiveness and ensures programs meet operational needs. The position includes delivering hands-on training and coaching, facilitating associate development and orientation programs, administering competency assessments, and working with site leadership to identify needs and implement tailored solutions. The Site Coach also helps design and update training curriculum, monitors business metrics and program outcomes, and may provide training support across multiple sites. Flexible availability, including evenings, weekends, and holidays, and travel to required locations are necessary.

Requirements

High school diploma or GED, or equivalent experience demonstrating the knowledge, skills, and abilities to perform the position's essential functions.
Strong verbal and written communication skills, including the ability to provide constructive feedback.
Ability to work independently, manage time effectively, and adapt to changing priorities in a dynamic environment.
Passion for fostering professional growth and helping others succeed.
Strong understanding of data analysis and key metrics for assessing program effectiveness.
Familiarity with Microsoft PowerPoint, Word, Excel, and Outlook.
Ability to conduct training in person and virtually across multiple sites.
Self-motivation and ability to manage multiple projects, meet deadlines, and maintain confidentiality.
Willingness to work varied shifts, including evenings, weekends, and holidays, as needed.
Valid driver's license and reliable transportation with proof of insurance, or ability to be insured under the company's vehicle insurance policy.
Ability to travel to any location as required.

Nice To Haves

Prior experience in training, coaching, or mentoring, particularly in retail or production environments.

Responsibilities

Conduct on-the-job training for new hires and existing team members in retail and production operations, including customer service, merchandising, inventory management, safety procedures, and quality standards.
Provide hands-on coaching and support to help team members become proficient in tasks and processes.
Ensure trainees complete required training modules, including Orientation, OSHA, safety, and job-specific competencies, within designated time frames.
Perform essential operational roles when a trainee is absent to support continuity.
Collaborate with site leadership to assess training needs, develop action plans, and implement tailored solutions.
Attend and actively participate in required training and development meetings.
Adapt training methods to diverse learning styles and needs.
Administer competency assessments to measure trainee progress and proficiency.
Create and maintain a positive, inclusive learning environment that motivates and empowers team members.
Manage and facilitate associate development and orientation programs.
Oversee assigned development programs, including pre- and post-work, coaching during and outside training sessions, and progress tracking.
Assist in designing, developing, and delivering training curriculum and programs aligned with organizational needs.
Provide regular updates to sustain learning and keep training content and materials current after program completion.
Monitor business metrics to assess training effectiveness and identify issues, trends, and return on investment.
Update training content to reflect evolving organizational needs and changes.
Facilitate cross-training for other Talent Programs specialists and team members as needed.
Act as an internal consultant on training issues, particularly those related to leadership development programs.
Maintain flexible availability, including evenings, weekends, and holidays, to provide training support as needed.
Travel to locations as required and perform other duties assigned in support of operational success and team development.