Site Budgets & Payments Operational Excellence Regional Lead

MSD • Rahway, PA

6d • Hybrid

About The Position

The Site Budgets & Payments Operational Excellence Regional Lead supports implementation of the global Site Budgets & Payments Operational Excellence strategy and roadmap within an assigned region. The role is the regional connection point for the end-to-end processes and systems supporting Site Budgets and Site Payments, translating global direction into effective regional and country execution and bringing regional and country requirements, risks, dependencies, operational experience, and improvement opportunities into global governance.

The role promotes consistent, scalable, compliant, and sustainable ways of working across budgets, payment setup and execution, systems, and related processes. It partners with global, regional, and country teams and functional owners to support solution design, implementation, adoption, and continuous improvement. The position is hybrid for candidates within commuting distance of the listed locations and remote for those outside commuting distance.

Requirements

• Bachelor’s degree required; a scientific, business, finance, technology, or related discipline is preferred.
• At least seven years of clinical research experience in the pharmaceutical or biotechnology industry, including meaningful experience in site budgets, site payments, clinical financial operations, process improvement, implementation, or related operational-excellence work.
• Strong working knowledge of B2P processes, systems, controls, data flows, Fair Market Value principles, and regional or country operating requirements.
• Ability to gather and document requirements, analyze data and recurring issues, support testing and validation, coordinate cross-functional resolution, and translate global process or system changes into practical regional execution.
• Strong collaboration, influencing, stakeholder management, communication, presentation, change leadership, and prioritization skills in a global matrixed environment.
• Knowledge of GCP/ICH and applicable regulatory and compliance requirements.
• Technical aptitude with Excel, analytics or BI tools, automation, and responsible AI-enabled ways of working.
• Required skills listed: Clinical Trial Management, Collaboration, Cross-Functional Teamwork, Data Analysis, Good Clinical Practice (GCP), Influencing Skills, Problem Solving, Process Improvements, Responsible AI, and Strategic Thinking.

Nice To Haves

• Advanced degree.
• Clinical research (listed as a preferred skill).

Responsibilities

• Support implementation of the global Site Budgets & Payments Operational Excellence strategy and roadmap within the assigned region, aligned with the Head of Site Budgets & Payments Operational Excellence and the B2P Process & Systems Lead.
• Serve as the primary regional connection point for Site Budgets & Payments process and system matters, bringing country requirements, user experience, risks, dependencies, and improvement opportunities into global governance and prioritization.
• Promote globally consistent end-to-end processes, documentation, controls, and ways of working while identifying regional or local variations that require evaluation, approval, or incorporation into the operating model.
• Coordinate regional triage of complex or recurring budget and payment process or system issues; ensure immediate operational containment remains with the relevant delivery or capability owner and escalate systemic issues for cross-functional root-cause analysis and permanent remediation.
• Partner with Site Budgets and Site Payment Operations to clarify business needs, rules, functional requirements, controls, and acceptance criteria, and support integrated solution design, testing, implementation, adoption, and validation.
• Gather, document, and translate regional business requirements and operational insights for enhancements across site budget and payment platforms, supporting applications, reporting tools, automation, and relevant upstream and downstream integrations.
• Participate in user acceptance testing, operational-readiness assessment, controlled pilots, release evaluation, and post-implementation monitoring; confirm approved solutions work effectively in regional and country contexts.
• Use operational data, trend analysis, quality findings, stakeholder feedback, and user experience to identify recurring issues, capability gaps, and improvement priorities and measure adoption and benefits.
• Lead or support regional enablement through training, communications, onboarding, knowledge management, office hours, job aids, and self-service resources; reinforce approved support and escalation pathways.
• Identify and help scale practical automation, analytics, and AI-enabled solutions, ensuring appropriate business, technology, compliance, and governance review before broader deployment.
• Represent the region in governance forums, working groups, vendor discussions, and cross-functional initiatives, and communicate decisions, risks, dependencies, and actions to affected stakeholders.
• Foster accountability, collaboration, continuous improvement, organizational learning, and responsible digital and data-driven ways of working.

Benefits

• Medical, dental, vision healthcare, and other insurance benefits for employees and family.
• Retirement benefits, including 401(k).
• Paid holidays, vacation, and compassionate and sick days.
• Eligible for an annual bonus and long-term incentive, if applicable.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior