Site Based Program Coordinator

Big Brothers Big Sisters Twin Cities•Minneapolis, MN

6d•$47,000 - $51,000•Hybrid

About The Position

The Site Based Mentoring Program provides high-quality youth mentoring services to BBBS participants, including youth, volunteer mentors, and Caregivers, across school-based and corporate partner sites across the Twin Cities. The program is designed to foster safe, consistent, and positive mentoring relationships between youth (grades 2-8) and adult mentors. The Site-Based Mentoring team delivers high-quality customer service, ongoing match support, and programming with a strong emphasis on child safety and positive youth development. The Site Based Program Coordinator serves as the primary point of contact for participants and site partners at assigned school and corporate sites. Coordinators support recruitment, enrollment, participant assessment, match support, program delivery, and documentation in alignment with BBBSTC quality and child safety standards. Coordinators are cross-trained across all core functions of the role, including participant support, youth enrollment, child safety, program delivery, and site-based relationship management. While assigned to specific caseloads and sites, they serve as the day-to-day BBBSTC representative at those locations, supporting consistent communication and strong program implementation. In addition to direct service responsibilities, coordinators hold ownership of designated program functions that support team-wide operations and ensure consistent delivery across sites and program models.

Requirements

Baccalaureate degree in social services, youth work, education or related field or meet one of the following qualifications: Within 6 months of completing bachelor’s degree, AA degree and 2 years relevant work experience, High school diploma/GED equivalent and 4 years of relevant work experience
Previous experience working with youth and families
At least 1 year of experience facilitating youth programming
Access to reliable transportation and ability to provide proof of valid car insurance required
Experience with sensitive information and ability to maintain confidentiality
Skill in communicating effectively with adults and children
Flexible and a self-starter; able to manage multiple concurrent projects while also being highly detail-oriented with an attention to quality
Demonstrated ability to lead accessible and effective communication to diverse audiences with a deep commitment to Justice, Equity, Diversity and Inclusion
Cultural competency and experience working with diverse youth and families
Ability to build and maintain partnerships
Strong writing skills and the ability to communicate professionally with external constituents
Ability to work proactively to solve problems and resolve conflicts with volunteers, youth and parents
Ability to work with a team and independently to meet job expectations
Ability to maintain a flexible schedule, including evening and weekend hours, to accommodate the schedule of program participants
This role routinely uses standard office equipment such as computers, phones, copy machines and filing cabinets.
This role must be able to remain in a stationary position 50% of the time.

Nice To Haves

Previous experience working in a school setting, highly preferred
Experience developing program curriculum preferred
Previous experience working in highly mobile roles preferred
Prior experience with project management preferred
Knowledge of youth development, past experience supporting youth development and other related programming and supports strongly preferred

Responsibilities

Provide high-quality match support to youth, volunteers, and families
Engage participants through regular communication, coaching, resource connections, and program interactions across both program models
Identify and recommend appropriate mentor–youth matches based on participant assessments
Coordinate and facilitate individual match introductions between mentors and mentees
Monitor match relationships with a focus on child safety, engagement, and relationship quality
Apply interventions to address and resolve barriers or concerns
Maintain accurate, timely documentation in agency systems
Connect participants to internal and community-based supports, as appropriate
Support participant surveys and match outcome tracking
Interview and assess youth for program eligibility
Complete participant assessments with observations, recommendations, and support needs
Lead youth recruitment at assigned program sites
Collaborate with Community Engagement & Recruitment staff on volunteer recruitment efforts
Ensure consistent application of child safety and mandated reporting practices
Serve as BBBSTC’s primary representative at assigned school and corporate sites
Maintain strong working relationships with site staff to support effective program delivery
Coordinate day-to-day communication and logistics with participants and site partners
Support consistent program implementation and participant experience across sites
Implement grant requirements when applicable
Maintain organization of program materials and supplies
Support additional operational projects as assigned
Support In-School Mentoring by providing resources, activity ideas, and match support in a lightly facilitated environment
Facilitate and coordinate Beyond School Walls (BSW) sessions, including activities and participant engagement
Support development and refinement of program curriculum and engagement materials
Coordinate and support programming such as Big Meetups and other participant engagement events
Support match transitions between BBBSTC programs, including coordination, communication, and continuity of participant support
Partner with Free Arts and other BBBSTC programs during summer months to enhance seasonal programming and support enrichment activities during lower-volume program periods
Maintain accurate case notes and participant records
Support survey administration and data collection
Ensure documentation quality and compliance with agency standards
Contribute to reporting and program improvement efforts
Contribute to the mission and success of the agency
Adopt strengths-based perspectives when discussing specific groups or contexts, particularly those historically marginalized
Handle data from youth, families, mentors, or other constituents with care, ensuring secure and private maintenance
Stay informed about community needs, resources, and networks through collaboration with Community Based Match Engagement Coordinators and Manager of Participant Resources
Collaborate with others to achieve goals outlined in the annual business plan
Honor and respect the diversity of lived experiences, fostering an inclusive and equitable environment within the organization
Represent BBBS well in the broader community
Assist in agency-wide events and initiatives including recruitment, fundraising, event management, and community outreach