Site Automation Lead

Fulfil Solutions•Plano, TX

9d•Onsite

About The Position

Fulfil is redefining the grocery supply chain through advanced robotics and automation. Backed by world-class investors and led by a seasoned team, we are hiring a Site Automation Lead to provide operational coverage for our automated high speed grocery fulfillment system. In this role, you’ll serve as the bridge between partner operations, maintenance, and Fulfil engineering — ensuring safe, reliable, high-performance system operation. Unique opportunity: Pre-launch, take part in site deployment, from bring-up and commissioning, through partner handover and site acceptance testing, into full production.

Requirements

Experience in robotics, automation, industrial equipment, technical field support, or similar environments.
Strong mechanical/electrical aptitude and comfort working hands-on with hardware.
Safety first mentality, adhering to OSHA guidelines while prioritizing a safe work environment.
Clear communicator with ability to explain complex system behavior simply.
Calm, detail-oriented decision-maker who performs well under pressure.
Comfortable using dashboards, logs, and diagnostic tools; experience with metric reporting.
Reliable, self-motivated, and able to operate with a high degree of ownership.
Flexible schedule — preference for candidates with open availability.

Nice To Haves

Exposure to warehouse automation, robotics platforms, PLCs, or industrial systems.
Familiarity with Linux, telemetry tools, firmware process flows, or diagnostics.
Experience supporting deployments, pilots, commissioning, or on-call rotations.
Experience with tools like Slack, Jira, Excel, or digital workflow platforms.

Responsibilities

Monitor daytime performance and conduct health checks of Fulfil’s robotic automation systems.
Perform Tier-1 troubleshooting; triage issues, complete minor interventions as needed (e.g., sensor checks, part swaps, clearing obstructions), and support investigations and post-mortems.
Support maintenance by documenting issues clearly and handing off higher-complexity work.
Act as the on-call technical and operational escalation point for partner teams.
Make real-time decisions that balance system uptime, safety, and production needs.
Track and report reliability metrics to contribute toward achieving uptime goals.
Ensure a safe operating environment through routine audits and adherence to procedures.
Own scheduling, team coordination, site preparedness, and operator skill development.
Maintain and update operational documentation for production processes and human-machine interaction.
Accountable for weekly ticket management and reporting of site performance.
Communicate system behaviors and findings to robotics, firmware, software, and product engineering teams.
Participate in structured testing, validation, and rollout of new features and hardware.
Contribute to root-cause investigations and provide actionable feedback to engineering.
Help refine operating procedures and support continuous improvement initiatives.
Provide steady, high-confidence technical support to onsite partner operators.