Site Admin Specialist

HomeServe USA • Chattanooga, TN

2d • Onsite

About The Position

At HomeServe, we are dedicated to providing our employees with a workplace that allows every employee to achieve their best. Our company has a collaborative, professional, and fun atmosphere and we offer an exciting array of opportunities for career-minded people with an entrepreneurial spirit.
The Site Administrative Specialist position will be the "face" of the HomeServe Chattanooga, TN site and will need to be positive, welcoming, and energetic. This position will be the first point of contact for all visitors entering the building as well as managing the day-to-day office responsibilities. In addition, the role will be responsible for scheduling, communicating, and coordinating all site visits as well as working with the SVP of Contact Center Operations on special projects as needed.

Requirements

• Minimum of one (1) year of receptionist and/or administrative experience; experience overseeing administration of large office functions strongly preferred
• Proficiency with Microsoft Office Suite required (Excel, Word, and PowerPoint); training on additional software programs and procedures will be provided as needed
• Experience with travel planning and organizing large group meetings desired
• Strong work ethic with a willingness to take ownership of wide-ranging responsibilities
• Ability to perform effectively under deadline pressure while maintaining attention to detail, accuracy, and quality
• Ability to handle confidential and sensitive information with discretion and professionalism
• Self-directed and proactive, with the ability to assess problems, identify solutions, and work both independently and collaboratively in a fast-paced, dynamic environment
• Strong professional yet friendly demeanor with excellent phone etiquette
• Exceptional interpersonal, communication, and conflict resolution skills
• Highly organized with the ability to prioritize, multitask, and manage competing demands
• Self-sufficient with the ability to provide direction upward, downward, and laterally across the organization
• Resourceful and proactive in addressing issues as they arise
• Ability to lift up to 20 pounds

Nice To Haves

• experience overseeing administration of large office functions
• Experience with travel planning and organizing large group meetings

Responsibilities

• Manage the front desk, greeting all guests in a professional and friendly manner
• Monitor visitor access, issue badges, and assist with requests
• Track all employee visitors from all sites across the organization, coordinating workspace needs, Wi-Fi access, and ad hoc requests for visiting employees
• Provide general administrative and clerical support across departments, prioritized by urgency and deadlines
• Arrange and manage calendars, schedule meetings, conference calls, and events for leadership as needed
• Coordinate travel arrangements and catering requests
• Assist departments with scheduling, communicating, and coordinating site visits, events, and research needs
• Provide backup support to the Engagement Coordinator and Facility Manager as needed
• Maintain the reception area to ensure a welcoming and professional environment
• Coordinate and manage office space and workstation availability for visiting employees
• Follow and uphold HomeServe's Code of Conduct, Information Security Policies, and Physical Security Policies and Procedures
• Maintain confidentiality and exercise discretion in handling sensitive information

Benefits

• Competitive compensation
• Career development and advancement opportunities
• Casual attire throughout the week
• Friendly, open and team oriented work atmosphere
• Excellent benefits including generous medical, vision, dental and life & disability insurance
• 401(k) plan with a company match
• Eligibility to enroll in up to two HomeServe coverage plans paid for by the company

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed