SIS Trainer I

Edupoint Educational Systems LLC•Mesa, AZ

4d•Onsite

About The Position

This position provides onsite and remote training on the Synergy Student Information System and related products to Edupoint’s customers. The SIS Trainer I coordinates with department management to schedule and deliver product training to Edupoint’s staff and clients. Responsibilities may include administering webinar events or product demonstrations, and collaborating with the team to create training plans and materials to ensure successful training events with the most up-to-date product information.

Requirements

Knowledge or background in K12 Education.
Proficiency in computer applications, such as Microsoft Word, Excel, incident tracking systems.
Understanding of relational databases.
Experience conducting technology training.
Extraordinary customer service skills with the ability to go beyond the client’s expectations.
Exceptional analytical skills and ability to utilize creative problem solving techniques.
Excellent business/technical verbal and written communication skills; must communicate in a clear and professional manner during telephone calls, e-mail communications and with peers.
Strong interpersonal skills.
Strong industry and business area knowledge.
Must be flexible and able to perform a variety of duties and multi-task.
Must have strong attention to detail.
Ability to effectively communicate at multiple levels with customers (i.e. technical / management).
Ability to work in a dynamic, fast-paced environment.
Ability to multi-task in a fluid environment.
Ability to effectively prioritize work.
Ability to quickly learn new software and applications.
Ability to convey complex information so that non-technical individuals can understand.
Ability to travel extensively, 50-100% spent traveling for performance of duties.
Minimum 2 years’ experience in conducting technology training.
Experience working with web-based applications (IIS).
Bachelor’s degree or equivalent work experience in training, customer service and/or quality assurance.
Experience with developing training guides and materials.

Nice To Haves

Synergy Student Information Systems knowledge preferred.
Experience in a K-12 education environment is preferred, other education and experience will be considered.

Responsibilities

Maintain competency in all areas of the application as new features are added.
Utilize various delivery methods for training presentations, including onsite and remote presentations conducted in person, by way of Go-To-Meeting, through Webinars, Lunch and Learns, small group training and one-on-one training.
Collaborate with other Product Units and departments within Edupoint to schedule and provide training and onboarding for internal and remote Edupoint staff.
Collaborate with other Product Units and departments within Edupoint to schedule and provide onsite and web based training of Edupoint customers.
Assist with the creation of and maintenance of quality procedure, training guides, documentation and materials.
Promote the best practice guidelines for the training of Edupoint software.
Present a positive, friendly and helpful attitude to all Edupoint customers and staff.
Travel extensively, with 50-100% of working hours spent traveling.
Periodically, as needs arise, participate in Open SIS CRC ticket resolution.
Establish positive client relationships and ensure client satisfaction.
Create, review and edit software documentation.
Attend or facilitate internal training sessions.
Comply with any and all other requests/special projects from Edupoint management.
Adhere to established departmental procedures at all times.
Perform all other duties as assigned.