SIS Business Analyst II (Level 2)

Edupoint Educational Systems LLC•Mesa, AZ

4d•Onsite

About The Position

The primary purpose of the Student Information System Business Analyst II (SIS BA II) is to work with Edupoint’s partner districts to document and manage software customization projects through the product enhancement process. Additionally, the SIS BA II manages small projects in support of the Customer Resource Center such as writing new documentation, requirements gathering for new product features, and assisting in the resolution of complex support tickets. The SIS BA II is responsible for managing customization projects submitted by partner districts through the product enhancement process. This is achieved by interfacing directly with Edupoint® customers to solicit and gather product requirements, clearly define feature and scope of functionality, facilitate process definition and redesign, and generate standard documentation. The SIS BA II also functions as the technical liaison between developers in the Software Services Department and Edupoint customers as needed to complete projects. The SIS BA II also works closely with Partner Success Managers and Project Managers to ensure product requirements and designs are effective and completed on schedule. The SIS BA II will either write design documents and/or coordinate with appropriate document writers to deliver design documents to the partner district. Once designs are finalized and signed, the SIS BA II will work with product managers from the appropriate product unit (SIS, IA, SRC, and/or SE) to schedule the delivery of the requested feature(s). The SIS BA II will also provide support to the clients throughout the implementation phase and beyond to ensure consistent support and quick resolution of issues.

Requirements

Bachelor's degree or equivalent work experience in customer service, training and/or quality assurance
3+ years of experience supporting Edupoint products
Working level competence in the use of the Microsoft Office suite of products
Familiarity with K-12 education knowledge required
Conversant with state-of-the-art software technologies, such as web-based solutions, SQL, XML, etc.
Knowledge of student information systems required
Strong customer service orientation and skills
Strong attention to detail
Expert level written and verbal communication skills
Solid interviewing and facilitation skills
Skilled in documenting business requirements, use cases, activity diagrams, UML, Structured Analysis, etc.
Self-starter with the ability to prioritize and communicate workload commitments effectively
Experienced in handling a wide range of office support related tasks
Ability to work both independently and collaboratively
Strong analytical abilities
Well-developed ability to multitask
Ability to manage multiple projects simultaneously
Ability to interact with staff (at all levels) in a fast-paced environment, sometimes under pressure, remaining flexible, proactive, resourceful and efficient, Strong decision-making ability, with a high level of professionalism, sensitivity and confidentiality is crucial to this role

Nice To Haves

Previous experience coordinating professional services activities and familiarity with resource utilization and scheduling systems and processes a plus
Knowledge and skills in Agile software development preferred
Experience and skills with Microsoft Visual Studio and associated source-code control tools preferred
Working familiarity with Microsoft Project and Visio preferred
Knowledge and experience using the Synergy Help Desk ticket tracking system
Prior software company experience also a plus

Responsibilities

Maintain expert knowledge of the SIS Product
Lead business and technical analysis sessions to identify requirements to meet current and projected demands for software product changes
Elicit requirements using interviews, analysis, workshops, storyboarding, use-case scenarios, and task/workflow analysis
Communicate and collaborate with external clients and internal staff
Evaluate information gathered from multiple sources, reconcile conflicts, and decompose high-level information into specific details for general understanding
Maintain artifacts as required (using standard templates), including product requirements documents and functional and technical design documents
Maintain timely communication with customers and internal staff to meet deadlines
Monitor and maintain ticket information ensuring proper documentation
Align stakeholders on business process requirements, software and system requirements, delivery timeframes, and product features and functions
Report customization project status to the SIS Business Analyst Lead and/or SIS Product Manager
Provide training for CRC/QA/Implementation for product when required
Conduct product demonstrations for new customers when required
Provide internal 3rd level support to CRC and supplemental QA for SIS Product
Work collaboratively with other subject matter experts, business analysts, team leads, and team members to improve best practices
Accurately document business requirements for customization projects for Edupoint partner districts
Establish confident working relationships with CRC that lead to growth of knowledge for the team
Monitoring/responding to activity posted by CRC in the SIS Team channels
Actively Participate in twice weekly CCB meetings triaging documented software defects
Other duties as assigned