SIPR Change Coordinator

CACI International•Colorado Springs, CO

2d•$61,600 - $129,300•Onsite

About The Position

CACI’s EITaaS program is hiring a Change Management Coordinator to support our Air Force customer in Colorado Springs, CO. As a team, we focus on the design, engineering, implementation, operations, sustainment of user facing and data center IT services for our customer, with a strong emphasis on continuous improvement and innovation of user facing services that drives efficiencies and effectiveness. Be a part of something greater than yourself and make a lasting impact at CACI.

Requirements

Active Secret clearance
15+ Years of relevant experience (Bachelor’s Degree in relevant field may be substituted for 5 years of relevant experience).
Proven experience managing IT requirements, configuration management, change management or Systems Engineering experience.
Ability to interface with the customer on a consistent basis and exercise sound judgment and problem solving.
Must demonstrate familiarity (technical and performance requirements) with existing customer's IT systems and segments.
Understands the “why" behind the customer needs and can clearly articulate it to others.
Highly organized with the ability to strategically think about operational needs and opportunities, while always taking a customer and partner-centric approach.
Ability to inspire and work collaboratively with individuals of highly diverse cultures in a global and virtual environment and effectively communicate technical issues in a non-technical manner.
Excellent verbal and written communication skills.

Nice To Haves

Basic understanding of various virtualization technology principles and ServiceNow functions.
ITIL Foundations; or an understanding of ITIL and the application of domain knowledge of the Air Force ticketing architecture and infrastructure.
Demonstrated experience with ServiceNow change requests, incidents and change tasks.
Demonstrated understanding of the client's Governance and Process Controls procedures (Board, control gates etc.).
Enterprise Management Tools experience (ServiceNow).
Familiarity with SharePoint.
Familiarity with Teams and other meeting facilitation tools.

Responsibilities

Research, compose, coordinate, and monitor ServiceNow activities in a secure environment through internal boards for validation and approval.
Participate and host Change Advisory Board on SIPR acting as a technical advisor, presenter, and subject matter expert on enterprise-wide systems and/or software applications related to submitted Changes (AOs).
Assist in planning and developing methods, procedures, and policies concerning secure enterprise-wide systems and/or applications software as well as tracking status and sending notifications for associated change task notifications.
Participate in ServiceNow continuous improvement activities, technical oversight meetings, and workshops to keep abreast of program controls, changes, and new standard systems being acquired for installation.
Active partnership with the program Command, Control, and Communications function for ongoing Change Management and IT Service Management awareness.
Responsible tracking and supporting 2-5 engineering activities/requirements a week including new activities, updating the status of existing activities, modifying as needed for date changes, preparing briefings, attending and hosting CAB meetings and ECAB (virtually, when required) once a week and 1-2 higher level briefings discussing high or significant outage impacts.
Research, draft, coordinate, finalize and submit for validation and assist in submission of Authorized Service Interruptions (ASIs).