Single Sites PSH Manager

Columbus House•East Haven, CT

4d•Onsite

About The Position

Columbus House is seeking a Single Sites Permanent Supportive Housing (PSH) Manager for a temporary, full-time (40 hours/week) position. This role is a durational one-year period, ending in June 2027, with a possibility of extension based on funding. The PSH program provides affordable housing assistance with voluntary support services to individuals experiencing homelessness, with a focus on the chronically homeless. The Manager will report to the Director of Housing Services and will be responsible for supervision, program management, training, and professional development of staff within their department. Key duties include monitoring program outcomes, staff performance, budgets, and data quality, completing required reports, participating in the Greater New Haven Coordinated Access Networks, and representing Columbus House in meetings and committees.

Requirements

Bachelor’s Degree in Human Services required
Minimum of two years’ experience in an administrative or management role
Financial literacy
Ability to work with diverse populations
Ability to work independently or in groups
Ability to work with improvement teams and foster teamwork
Knowledge of Motivational Interviewing, Person-Centered-Planning, Harm Reduction, Trauma Informed and Gender Specific Care and Housing First philosophies and models
Excellent organizational and time management skills
Strong written and oral communication skills
Valid Driver’s license with a good driving record
Experience with HMIS (Homeless Management Information System) or ability to become proficient in database systems.

Responsibilities

Supervise Single Sites Permanent Supportive Housing Case Managers to ensure they are meeting program and agency expectations and requirements.
Hire and train new Single Sites Permanent Supportive Housing staff.
Review Permanent Supportive Housing program matches from the Greater New Haven CAN and ensure that accepted clients meet eligibility criteria.
Regularly monitor data quality and program and staff performance.
Work with the Director to monitor program budgets.
Conduct monthly supervision and team meetings with staff.
Attend monthly supervision with the Director as well as other required agency meetings.
Attend weekly and monthly agency, program, and network meetings as required.
Assist staff with conducting education efforts and developing mutually reinforcing relationships with property management.
Conduct regular chart audits to prepare for funder and internal audits.
Complete and review a variety of high-quality documentation (CARF Accredited, Department of Housing, etc.).
Complete Columbus House, City, State, and Federal reports as required.
Set and maintain boundaries and adhere to confidentiality.
Coordinate and collaborate with other agencies and social service providers.
Understand and accept different backgrounds while providing a non-judgmental approach to rendering services.
Provide temporary caseload coverage for vacant positions as determined by program needs.
Monitor case managers’ facilitation of and participation in monthly tenant meetings.
Other related duties as assigned.