Single Adults Emergency Shelter Case Manager (Sun-Wed or Wed-Sat 8:30am-7pm)

CENTRAL ARIZONA SHELTER SERVICES INC•Charlottesville, VA

2d•Onsite

About The Position

This position works directly with individuals experiencing homelessness, providing support and referrals to help clients become self-sufficient and end their homelessness. Using a holistic, trauma-informed, client-centered approach, the Case Manager evaluates clients’ strengths, needs, barriers, and goals. The role also uses evidence-based practices to strengthen clients’ connections to community support, housing, and services during and after their completion of CASS programs. The position is based in Charlottesville, Virginia. The schedule is typically either Wednesday–Saturday or Sunday–Wednesday, with days potentially varying slightly according to department coverage needs. Hours are 8:30 a.m. to 7 p.m.; schedules are created at least two weeks in advance.

Requirements

Associate’s degree in social or behavioral science or a related field and at least one year of social services experience, or equivalent relevant work experience.
Working knowledge of community resources.
Intermediate to advanced proficiency in Word, Excel, and Outlook, with highly accurate data-entry skills.
Obtain CPR-First Aid certification within 90 days of employment.
Obtain Naloxone (Narcan) training within 90 days of employment.
Obtain non-violent crisis de-escalation certification within 90 days of employment.
Valid driver’s license with no driving violations.
Advanced written, verbal, and interpersonal communication skills, including negotiation and advocacy.
Ability to assess complex situations and make sound, client-centered decisions under pressure.
Strong organizational and case management skills, with attention to documentation and follow-through.
Ability to remain professional and composed while managing crisis situations.
Commitment to a solution-focused, outcomes-driven approach and supporting client success.

Responsibilities

Conduct in-depth client interviews and orient individuals to the program.
Assess client strengths, needs, barriers, and goals and collaboratively develop individualized case plans aligned with the Social Determinants of Health.
Provide referrals, resource information, and guidance; regularly review and update case plans based on progress and changing needs.
Conduct regular follow-up meetings and monitor client progress toward case plan goals.
Review notes from other departments and obtain information to support clients’ adherence to their case plans.
Connect clients with essential services and benefits, including clothing, transportation, identification documents, healthcare, and behavioral health services.
Collaborate with housing providers to expedite placements and support long-term housing stability.
Support job readiness by assessing employment potential, reviewing job listings, assisting with applications and resumes, and referring clients to training or other income opportunities.
Help clients complete forms, applications, and paperwork for housing, benefits, and services.
Provide walk-up assistance for urgent or immediate client needs.
Transport clients to appointments when other options are unavailable.
Advocate for clients and ensure their voices are central to service planning.
Enter client information into HMIS promptly after intake and maintain complete, accurate client notes before the end of each shift.
Review updated case notes daily to support continuity of services and close HMIS files promptly after client exit.
Share success stories and other positive client progress information with leadership.
Maintain respectful, collaborative relationships with partner agencies and coordinate with team members to provide holistic client support.
Participate in team meetings, training sessions, and community outreach events as required.
Escalate urgent client and facility issues to leadership promptly.
Perform other duties as assigned.