Simulator Installation Lead

Batbox•Dallas, TX

2d•Onsite

About The Position

Batbox is seeking a Dallas-based Installation Lead (Simulators) to provide on-the-ground leadership and hands-on install support to a team of field technicians installing our state-of-the-art baseball simulators across sports bars, entertainment venues, and partner locations throughout the U.S.A. This is a highly visible, travel-heavy field leadership role. The Installation Lead will be the day-to-day lead on site, helping guide the team through multi-day installations, keeping work moving, supporting morale, and representing Batbox professionally with clients at partner locations. This role is ideal for someone who has led field-based installation teams in an environment such as AV integration, interactive display technology, entertainment technology, experiential venues, or another hardware-enabled business involving physical installation, troubleshooting, and client handoff. The right person is a hands-on, mechanically inclined field leader who is comfortable using tools, assembling components, and troubleshooting practical installation issues in the field. Your commitment to our core values of ‘Be a Good Person’, ‘Amp the Experience’, ‘Lead Together’, & ‘Level Up’ and your dedication to our pillars of ‘Craft Legendary Experiences’, ‘Powered by People’, ‘Build for the Future’, & ‘Beyond the Game’ will contribute to a future that's innovative and beyond the ordinary.

Requirements

5+ years of experience in field-based installations, ideally in AV integration, interactive display technology, entertainment technology, experiential venues, or a hardware-enabled environment involving physical installation and client-facing delivery
Prior experience leading, mentoring, and directing field-based teams
Hands-on installation experience and comfort using tools, working with physical components, and solving practical installation challenges in real time
Must be willing and able to complete Batbox-approved forklift/powered industrial truck training and evaluation and become employer-authorized to operate equipment, as needed, to support the safe unloading, movement, staging, and organization of installation materials, tools, equipment, and simulator components on site.
Calm under pressure, especially during long days, changing site conditions, client questions, or installation challenges
Presentable, professional, and comfortable interacting directly with clients, partner contacts, contractors, and internal stakeholders
Highly organized and detail-oriented, with the ability to own day-to-day execution on site
Holds a high bar for safety, installation quality, reliability, consistency, and repeatability
Clear and effective communicator with both front-line teams and clients
Proactive and adaptable, with the ability to spot site issues early, respond quickly, and keep installations moving smoothly
Open to traveling around 75% - 85% of the time across the U.S.A, sometimes for weeks at a time

Nice To Haves

Prior forklift experience is preferred.

Responsibilities

Lead day-to-day on-site installation activities, including organizing daily work, assigning tasks, keeping the team aligned, and ensuring installation milestones are met
Lead and support the unloading, staging, organization, and early inventory verification of installation materials, tools, equipment, and simulator components on site, ensuring missing, incorrect, or damaged items are identified and escalated as early as possible so vendors and internal teams have time to resolve issues before they impact the install schedule.
Participate directly in the physical installation of Batbox simulator components, including cages, kiosks, ramps, turf, netting, displays, hardware, cabling, mounting, alignment, and related installation requirements, including calibration
Ensure the install team reads and follow installation protocols, layouts, checklists, and site-specific instructions to ensure each installation is completed accurately and consistently
Identify site conditions, space constraints, missing materials, damage, access issues, or other installation risks early and communicate them to the Installation Manager
Troubleshoot installation issues in real time, identify workable solutions, and escalate when additional support or decision-making is required
Conduct routine quality checks throughout the installation process to ensure work is completed to Batbox standards before final review and handoff
Provide on-site direction to local labor and third-party contractors during installations, including setting daily expectations, keeping work on track and ensuring third-party work is completed safely and to Batbox standards
Represent Batbox professionally as the primary client-facing contact on site, provide simulator training to partners, and lead the final walkthrough to hand over the simulator for client use.
Lead, coach, and support field technicians on site by setting the tone for professionalism, teamwork, communication, and client service, while keeping the team focused, calm, and motivated during long installation days and travel-heavy schedules.
Conduct routine site checks to help ensure the installation team is following required health and safety standards, address concerns in the moment, ensure required PPE is worn, and escalate risks or incidents to the Installation Manager as needed
Lead the installation team through end-of-install activities while actively participating in testing, site cleanup, documentation, and confirming the simulator is ready for client use.
Support install readiness between projects at the Batbox air-conditioned warehouse to prepare supply kits, account for tools, prep materials, and ensure items are ready for shipment to the next install