SIM Technician Level I (West Area)
WORLDNET TELECOMMUNICATIONS LLC• Guaynabo, PR, US, PR
•Onsite
About The Position
This role involves the installation, configuration, support, and troubleshooting of internal or external infrastructure, including telecommunication customer premises equipment. The technician will visit customer sites to install wiring (CAT 3, CAT5e, CAT 6), customer premises equipment (CPE), and configure various voice and data services. Responsibilities also include site surveys, physical installations, integration of managed services, and performing repairs.
Requirements
- Associate Degree in Telecommunications, Telephony or Electronic Technology (preferred) with a minimum of two years of related experience; or significant equivalent experience and training, related to the position.
- Advanced VoIP and Telecommunications knowledge.
- Basic TCP/IP knowledge.
- Structured Cabling Experience and certifications.
- Ability to communicate effectively.
- Knowledge of the use and functioning of tools used in telecommunications and networking.
- Knowledge of PBX Fundamentals.
- Experience with PBX Installations, Configuration and Maintenance.
Responsibilities
- Visiting customers for installation of internal wiring CAT 3, CAT5e or CAT 6 and all WorldNet CPE’s assigned by the SIM Coordinator.
- Responsible for the physical Installation of CPE’s to provide different types and levels of service on customer premises.
- Install circuits or lines to be installed from demarcation point to customer premises.
- Install and configure voice services such as, POTS lines, hosted PBX, sip lines, PRI, sip trunk, DID, etc.
- Process LNP (port in of lines).
- Install and configure internet and data services, such as PPOE, internet dedicated circuits, point to point services, interconnect services thru a data network, etc.
- Install and configure all CPE related to voice, data and internet services, such as switches, routers, batteries, IP phones, ATA, IAD, etc.
- Complete site surveys, to ID lines inventory, wiring, evaluate the communication room, location facilities, server rooms and telecommunication chambers, etc.
- Complete the physical installation require by the end Customer, such as wiring, installation of Racks, installation of trays, etc.
- Configure and integrate Manage services, including cyber security services, firewalls, Access Point, WiFi manage services, LAN manage services, etc.
- Comply with Installations Process and Standards, including the Customer sign off of the Job acceptance form, photos of installed equipment, labelling WNT equipment, testing process, etc.
- Complete repairs of voice and data services during warranty period, or as requested.
- Performs all other duties as required.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
