PCA - Signature Services

Benchmark Senior Living•Norwood, MA

7d•Onsite

About The Position

The Signature Services Companion provides companionship to those residents requiring socialization and/or minimum guidance to assure a protected environment. The primary goal of a Signature Services Companion is to provide our residents and families with a World Class experience by establishing and maintaining a therapeutic and caring relationship, with the resident for whom the associate provides 1:1 companionship.

Requirements

High School Diploma preferred
Proof of valid Driver’s License with clean driving record (if providing Escorted Transportation)
Demonstrates proficiency in the English language through oral and written communication to ensure safety and compliance for all our residents.
Demonstrates knowledge of all necessary Standards and Practices: including but not limited to: Use of walkie talkies, beeper, and keys, Nametag and uniform, Proper and timely punches, Alarm system, Fire safety and elopement, All equipment in resident’s room

Responsibilities

Recognizes and can assist in the prevention of elder abuse, neglect, and exploitation (financial or other)
Recognizes and reports to TCD- HCD – RCD and/or SALSA a change in a resident’s condition
Knows and complies with all resident rights
Reports shift updates in communication log
Timely reports resident and family concerns and issues
Timely reports residents’ change of condition and / or needs
Effectively communicates with residents, families and friends of residents
Efficiently documents and provides accurate record-keeping as appropriate
Assures resident information is communicated to the staff through the report process and calendar (i.e., appointments, outings, etc.)
Communicates and documents residents’ material needs (i.e., briefs, clothing, toothpaste, pads, etc.)
Accurately completes incident reports prior to the end of the working day
Appropriately handles follow-up issues with families
Demonstrates personal and resident safety
Answers residents’ urgent call alarms in a timely manner
Reviews and demonstrates fire, safety, and elopement procedures
Responds to emergencies and personal emergency response system and knows when to call for backup
Reacts calmly and effectively in emergency situations
Provides companionship by reading, conversation and listening
Participates in appropriate recreational activities and hobbies for social and sensory stimulation
Assists the resident with necessary phone calls, letter writing, computer operation, etc.
Maintains a safe environment within the resident’s apartment
Accompanies the resident on walks, community trips, doctor’s office visits, bank, etc.
Supports the resident, family and friends as a member of the Resident Care team
Demonstrates understanding of the emotional stress of having an aged loved one by responding professionally and sensitively to the family’s needs
Provides emotional support and promotes a sense of well-being
May perform light housekeeping/laundry to maintain a clean, neat environment
Delivers World Class service in a friendly, helpful, and courteous manner with resident and family satisfaction as a priority
Provides an engaged dining experience that meets the expectations of our residents and families
Demonstrates an understanding of the resident’s history, interests, physical and cognitive abilities to help provide a successful living experience
Focuses on the cleanliness and tidiness of the resident’s suite
Assists in cleaning spills / soilage
Reports any malfunctioning equipment, appliances, fixtures, etc.
Does not leave any in-use equipment unattended
Efficiently launders resident laundry
Follows daily work schedules as directed and identifies and acts on non-scheduled tasks
Shows a consistent ability to coordinate multiple tasks
Maintains a positive attitude when working under pressure
Responds to emergencies and personal emergency response system and knows when to call for backup
Effectively handles difficult resident behaviors
Reacts calmly and effectively in emergency
Represents the community with a positive attitude and pride when interacting with potential residents and families
Reports any malfunctioning equipment, appliances, fixtures, etc. in maintenance log; in cases of emergency report directly to supervisor
Ensures a clean and sanitary environment
Washes and dries resident’s personal laundry in accordance with Benchmark Standards and Practices, using cleaning products appropriate to the type of wash, folding clean clothes and returning to the appropriate resident