Signage Program Manager (Remote)

Shake Shack

1d • Remote

About The Position

Our secret to leading the way in hospitality? We put our people first! At Shake Shack, our mission is to Stand For Something Good in all that we do. From our teams to our neighborhoods, we're committed to always doing the right thing. As one of the fastest-growing hospitality brands, we're all about crafting unforgettable experiences for our guests. We offer endless learning opportunities and the chance to make a lasting impact on our business, restaurants, and communities. As a member of the #ShackFam, you’ll have access to hands-on mentorship, training, and growth potential, all in a fun and inclusive environment. Join us and Be a Part of Something Good. The Signage Program Manager will lead the planning, procurement, and execution of the signage program across our growing Shake Shack portfolio, ensuring consistent brand implementation, cost control, and on-time delivery in support of new development. This role is responsible for managing national signage vendors, coordinating closely with Design, Real Estate, Marketing, and Construction teams, and ensuring signage is delivered and installed on schedule, within budget, and in alignment with brand standards. The position oversees the full lifecycle of signage execution, from design coordination and vendor management through production, logistics, permitting support, and installation readiness.

Requirements

• 5+ years of signage project management experience supporting multi-site development programs, including coordination across multiple locations at various stages of development, preferably within QSR, retail, or hospitality environments.
• Proven experience managing signage vendors, fabrication timelines, budgets, and installation coordination.
• Demonstrated expertise in signage fabrication methods, installation best practices, permitting procedures, and code compliance requirements.
• Ability to manage multiple projects and deadlines in a fast-paced development environment.
• Strong organizational, communication, and problem-solving skills with a high level of attention to detail.
• Proficiency in reading and interpreting construction plans, shop drawings, and technical documentation.

Nice To Haves

• Experience supporting multi-unit development programs.
• Proficiency in Workday, Lucernex, Service Channel, Microsoft Office Suite, and Adobe Acrobat Pro.

Responsibilities

• Lead the procurement and execution of the signage program for new Shack openings, relocations, remodels, and updates to existing locations.
• Manage national signage vendors, including pricing negotiations, contracts, production tracking, and vendor performance management.
• Develop and maintain national signage vendor partnerships and procurement standards to support scalable growth across the Shake Shack portfolio.
• Partner with the Design team to define signage design intent for each new Shack in alignment with code requirements and landlord restrictions, determine site-specific adaptations, and review and approve signage packages with signage vendors.
• Partner with the Construction team to ensure permits are secured, schedules are aligned, and sites are prepared for signage installation.
• Oversee signage budgets and identify opportunities for cost efficiencies and procurement improvements.
• Coordinate permitting documentation and vendor submittals to support local approvals.
• Track production, shipping, and installation schedules to ensure signage aligns with construction milestones and opening timelines.
• Support the Construction team and general contractors by coordinating signage installation and addressing any special site requirements.
• Support signage service requests for existing Shacks, including maintenance, replacements, and updates as needed.
• Drive continuous improvement in signage procurement processes, vendor relationships, and program execution across the Shack portfolio.

Benefits

• Weekly Pay and Performance bonuses
• Shake Shack Meal Discounts
• Exclusive corporate discounts for travel, electronics, wellness, leisure activities and more
• Medical, Dental, and Vision Insurance
• Employer Paid Life and Disability Insurance
• 401k Plan with Company Match
• Paid Time Off
• Paid Parental Leave
• Access to Employee Assistance Program on Day 1
• Pre-Tax Commuter and Parking Benefits
• Flexible Spending and Dependent Care Accounts
• Development and Growth Opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees