Signage Delivery Manager

JLL • Seattle, WA

3d • Onsite

About The Position

The Signage Delivery Manager is a senior delivery leadership role at JLL, embedded with Amazon's Global Real Estate & Facilities organization. Reporting to the Amazon Global Signage Program Manager, the role leads JLL's global signage delivery team and executes the global strategy, standards, processes, and priorities established by Amazon. The manager translates strategy into scalable execution across AMER, EMEA, and APAC, ensuring delivery aligns with Amazon's direction, brand standards, quality expectations, schedule, and budget. The position is accountable for how the strategy is delivered; Amazon retains accountability for program strategy, priorities, standards, and overall direction.

The manager oversees team leadership, global delivery processes, signage projects and programs, vendor and contractor performance, financial and resource management, risk, quality, compliance, reporting, and continuous improvement. The role partners closely with the Amazon Global Signage Program Manager, providing delivery insight, reporting, risks, and recommendations for Amazon's consideration and approval. It coordinates implementation with workplace initiatives such as relocations, renovations, new construction, upgrades, and replacement programs, and works with design, construction, workplace, vendor, and site stakeholders.

This is an on-site position in Seattle, Washington. Visa sponsorship is not provided; candidates must be authorized to work in the United States without sponsorship. Applications are accepted on an ongoing basis until a candidate is identified.

Requirements

• At least 8 years of experience in signage, wayfinding, branded environments, construction management, facilities, workplace delivery, or a closely related field.
• At least 5 years of people leadership experience, including leadership of geographically distributed teams.
• Demonstrated experience managing global or multi-region delivery programs.
• Proven ability to translate strategy into scalable operational execution.
• Strong experience leading teams, vendors, consultants, and project stakeholders.
• Experience developing and implementing standardized processes across multiple regions.
• Strong understanding of signage production, materials, fabrication, installation, and quality control.
• Experience managing multiple concurrent projects and priorities.
• Strong communication skills, including the ability to provide concise, executive-ready reporting.
• Ability to operate effectively in a client-embedded services environment.
• Proficiency with project management methodologies and tools such as Smartsheet, Asana, or MS Project.
• Bachelor's degree in Business, Design, Architecture, Construction Management, Facilities Management, or a related field.
• Must be authorized to work in the United States without visa sponsorship.

Nice To Haves

• Experience in corporate real estate, facilities management, workplace services, or global workplace programs.
• Experience working within large technology companies or Fortune 500 environments.
• Experience supporting global signage, wayfinding, environmental graphics, or branded environments.
• Familiarity with ADA/accessibility signage standards and local regulatory requirements across multiple jurisdictions.
• Experience with digital signage platforms and emerging signage technologies.
• Experience implementing global standards while accommodating regional requirements.
• Experience working within an embedded services model such as JLL, CBRE, or Cushman & Wakefield.

Responsibilities

• Implement Amazon's established global signage strategy, standards, priorities, and roadmap, translating direction into execution plans, workstreams, team responsibilities, and regional priorities.
• Advise Amazon on implementation considerations, delivery constraints, risks, opportunities, and options; submit recommendations for consideration and approval.
• Lead and directly oversee JLL's global signage delivery team, including regional leads and supporting specialists; establish responsibilities, priorities, performance expectations, and accountability.
• Direct team workload, capacity, resource allocation, and prioritization; coach team members, identify capability gaps, and support training, staffing, and process improvements.
• Promote cross-regional collaboration and share lessons learned and best practices.
• Establish, standardize, maintain, and monitor global delivery processes for project intake, planning, estimating, design coordination, procurement, fabrication, installation, quality control, closeout, and reporting.
• Develop and maintain delivery playbooks, procedures, templates, workflows, and tools, while documenting applicable local requirements and jurisdictional differences.
• Lead signage project and program execution within Amazon-approved scope, strategy, schedule, budget, and standards.
• Coordinate signage implementation with relocations, renovations, new construction, workplace upgrades, and signage replacement programs.
• Establish project plans, resource requirements, milestones, dependencies, and delivery expectations; lead delivery meetings and maintain visibility into status, risks, issues, and decisions.
• Coordinate with architects, design consultants, contractors, fabricators, installers, workplace teams, and other stakeholders to deliver approved signage solutions.
• Ensure site adaptations remain within approved standards and escalate exceptions requiring direction or approval.
• Oversee quality control and installation execution across vendors, crews, and locations.
• Provide the Amazon Global Signage Program Manager with clear reporting on delivery performance, risks, issues, resource needs, and regional challenges; escalate matters beyond established direction, standards, or delegated authority.
• Manage JLL's signage vendors, fabricators, installers, consultants, and other delivery partners; monitor performance against scope, schedule, cost, quality, safety, and service expectations.
• Support vendor selection, procurement, contracting, pricing, change management, and performance management as directed and within JLL's responsibilities; resolve delivery issues and recommend vendor improvements.
• Manage delivery resources and project-level financial activities within approved budgets and priorities; monitor costs, forecasts, change orders, financial risks, and optimization opportunities.
• Establish processes to identify, track, mitigate, and escalate delivery risks; ensure compliance with Amazon standards, approved designs, contractual requirements, codes, accessibility requirements, and local regulations.
• Drive quality assurance and quality control, address installation deficiencies, escalate significant quality, safety, schedule, cost, or compliance risks, and document lessons learned.
• Establish global reporting processes and dashboards; track KPIs for delivery, schedule, cost, quality, vendor performance, process adherence, and team performance.
• Analyze delivery data, workload, project health, capacity, risks, and dependencies; recommend improvements to Amazon and implement approved improvements within JLL.

Benefits

• 401(k) plan with matching company contributions.
• Comprehensive medical, dental, and vision care.
• Paid parental leave at 100% of salary.
• Paid time off and company holidays.
• Early access to earned wages through Daily Pay.
• Supportive culture and a comprehensive benefits package prioritizing mental, physical, and emotional health.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior