Signage Delivery Manager

JLL • Seattle, WA

4d • $167,200 - $214,900 • Onsite

About The Position

The Signage Delivery Manager is a senior delivery leadership role at JLL, embedded with Amazon's Global Real Estate & Facilities organization. Reporting to the Amazon Global Signage Program Manager, the role leads JLL's global signage delivery team and executes Amazon-established strategy, standards, processes, and priorities across AMER, EMEA, and APAC. The manager translates Amazon's direction into scalable execution, consistent delivery practices, regional work plans, and operational accountability while ensuring projects meet approved brand standards, quality expectations, schedules, and budget requirements.

The role is accountable for JLL's execution of Amazon's signage program, including team leadership, operational delivery, process consistency, vendor performance, quality, and reporting. It partners closely with the Amazon Global Signage Program Manager, who retains accountability for the program's strategy, priorities, standards, and overall direction. The manager identifies opportunities, risks, process improvements, and delivery solutions, and brings recommendations to Amazon for direction and approval.

Responsibilities include leading and developing a geographically distributed team; establishing consistent global processes and reporting; overseeing signage projects from planning through installation and closeout; coordinating with workplace initiatives and project stakeholders; managing vendors and contractors; monitoring budgets, resources, quality, and compliance; and providing clear visibility into performance, risks, and issues. The position is on-site in Seattle, Washington. Candidates must be authorized to work in the United States without visa sponsorship.

Requirements

• At least 8 years of experience in signage, wayfinding, branded environments, construction management, facilities, workplace delivery, or a closely related field.
• At least 5 years of people leadership experience, including leading geographically distributed teams.
• Demonstrated experience managing global or multi-region delivery programs.
• Proven ability to translate strategy into scalable operational execution.
• Strong experience leading teams, vendors, consultants, and project stakeholders.
• Experience developing and implementing standardized processes across multiple regions.
• Strong understanding of signage production, materials, fabrication, installation, and quality control.
• Experience managing multiple concurrent projects and priorities.
• Strong communication skills, including the ability to provide concise, executive-ready reporting.
• Ability to operate effectively in a client-embedded services environment.
• Proficiency with project management methodologies and tools such as Smartsheet, Asana, or MS Project.
• Bachelor's degree in Business, Design, Architecture, Construction Management, Facilities Management, or a related field.
• Must be authorized to work in the United States without visa sponsorship.

Nice To Haves

• Experience in corporate real estate, facilities management, workplace services, or global workplace programs.
• Experience working within large technology companies or Fortune 500 environments.
• Experience supporting global signage, wayfinding, environmental graphics, or branded environments.
• Familiarity with ADA/accessibility signage standards and local regulatory requirements across multiple jurisdictions.
• Experience with digital signage platforms and emerging signage technologies.
• Experience implementing global standards while accommodating regional requirements.
• Experience working within an embedded services model such as JLL, CBRE, or Cushman & Wakefield.

Responsibilities

• Implement Amazon's global signage strategy, standards, priorities, and roadmap, translating strategic direction into execution plans, workstreams, team responsibilities, and regional priorities.
• Keep JLL delivery activities aligned with Amazon-approved strategy, standards, priorities, and business objectives; identify constraints, risks, opportunities, and improvement options for Amazon's consideration.
• Lead and directly oversee the JLL global signage delivery team, setting roles, responsibilities, priorities, performance expectations, and accountability.
• Direct team workload, capacity, resource allocation, and prioritization; coach and develop regional leads and team members; identify capability gaps and recommend staffing, training, tools, or process improvements.
• Promote cross-regional collaboration and sharing of lessons learned and best practices across AMER, EMEA, and APAC.
• Establish and maintain consistent global processes for project intake, planning, estimating, design coordination, procurement, fabrication, installation, quality control, closeout, and reporting, accounting for documented local requirements and jurisdictional differences.
• Develop and maintain playbooks, procedures, templates, workflows, and tools; drive adoption of approved processes, monitor compliance, and recommend improvements.
• Lead signage project and program execution in accordance with Amazon-approved scope, strategy, schedule, budget, and standards; oversee regional delivery and coordinate signage work with relocations, renovations, new construction, workplace upgrades, and replacement programs.
• Establish project execution plans, resource requirements, milestones, dependencies, and delivery expectations; lead delivery meetings and maintain visibility into status, risks, issues, and decisions.
• Ensure consistent application of approved signage standards, messaging hierarchy, materials, finishes, and installation requirements; coordinate architects, designers, contractors, fabricators, installers, workplace teams, and other stakeholders.
• Ensure site-specific adaptations remain within approved standards and escalate exceptions that require direction or approval; oversee quality control and installation across vendors, crews, and locations.
• Serve as a trusted JLL delivery partner to the Amazon Global Signage Program Manager, providing concise visibility into delivery performance, risks, issues, resource needs, and regional challenges.
• Escalate decisions, exceptions, risks, and strategic issues that exceed established direction, standards, or delegated authority; represent Amazon's approved direction consistently to JLL teams and delivery partners.
• Lead JLL's management of signage vendors, fabricators, installers, consultants, and other delivery partners; monitor performance against scope, schedule, cost, quality, safety, and service expectations.
• Support vendor selection, procurement, contracting, pricing, change management, and performance management as directed by Amazon and within JLL responsibilities; drive vendor accountability and resolve issues.
• Manage JLL delivery resources and project-level financial activities within Amazon-approved budgets and priorities; monitor costs, forecasts, change orders, and financial risks and provide timely reporting.
• Identify cost, schedule, and resource optimization opportunities and present recommendations to Amazon while keeping decisions consistent with approved program direction.
• Establish processes to identify, track, mitigate, and escalate delivery risks; ensure compliance with Amazon standards, approved designs, contracts, applicable codes, accessibility requirements, and local regulations.
• Drive quality assurance and control across regions, monitor installation quality, address deficiencies, and escalate significant quality, safety, schedule, cost, or compliance risks.
• Establish global reporting processes and dashboards; track KPIs for delivery, schedule, cost, quality, vendor performance, process adherence, and team performance; report regularly to the Amazon Global Signage Program Manager.
• Provide transparency into workload, project health, resource capacity, risks, dependencies, and escalations; analyze delivery data, document lessons learned, and implement improvements approved by Amazon.

Benefits

• 401(k) plan with matching company contributions
• Comprehensive medical, dental, and vision care
• Paid parental leave at 100% of salary
• Paid time off and company holidays
• Early access to earned wages through Daily Pay
• Supportive culture and comprehensive benefits package prioritizing mental, physical, and emotional health

What This Job Offers

• Job Type: Full-time
• Career Level: Senior