Sign-Up Representative

Meneses Law•Orlando, FL

6d•Onsite

About The Position

Meneses Law is an accomplished Immigration law firm with an outstanding track record of providing immigration services with the highest professional standards to our clients. We work with thousands of clients across the United States on Adjustment of Status, Visas, Petitions, Labor Certifications, Citizenships, Deportations, Waivers, DACA Renewals, and Asylum matters. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class. In this role, you will be an initial point of contact for our potential clients, ensuring seamless onboarding process and providing ongoing support. This role requires excellent communication skills, attention to detail and a customer centric approach to enhance the client experience.

Requirements

Previous experience in customer service, client relations, or a similar role.
Friendly and strong commitment to customer service.
Proficient with Microsoft Office Suite and other relevant data tools.
Excellent time management skills, and ability to prioritize tasks in a fast-paced environment.
Ability to work independently and take initiative in problem-solving.
Ability to collaborate with cross-functional teams and communicate findings effectively.
Excellent verbal and written communication skills.
Excellent organizational skills and attention to detail.
Able to type 45 WPM or more.
English usage, spelling, grammar, and punctuation
Proper phone etiquette
Must be fluent in both English and Spanish.
Ability to work in a dynamic, fast-paced environment and meet deadlines.

Nice To Haves

Bachelor's Degree preferred

Responsibilities

Greet clients and make them feel welcome.
Guide clients through the initial sign-up process, ensuring all required documentation is completed accurately and efficiently.
Collect and verify client information to facilitate smooth onboarding.
Serve as a point of contact for potential clients, addressing inquiries and providing prompt, clear, and concise information.
Establish and maintain positive client relationships through effective communication and responsiveness.
Address and resolve potential client concerns or issues promptly showing a proactive and solution-oriented approach.
Educate clients on the firm's processes, services and timelines, ensuring they understand the legal procedures.
Have the emotional intelligence and maturity to have difficult conversations with clients to encourage them to hire the firm for legal services.
Provide ongoing customer service by acting as the liaison between the potential client and Meneses Law team that will include weekly/monthly follow-up with clients after they check in by telephone.
Document conversations and report to management with any concerns clients may have.
Adherence to a prescribed script is a requisite for this role, ensuring consistent and standardized communication.
Perform any other tasks or functions deemed necessary to the daily operations of the employer.