SIGINT Operation Support Specialist

CACI • Austin, TX

5d • Onsite

About The Position

CACI provides advanced Signals Intelligence (SIGINT) and Electronic Warfare (EW) products that help U.S. military forces use networks of sensors and platforms to support critical national security missions. We are expanding our Operations Support Team and looking for a motivated individual who enjoys working with modern, user‑focused technology. The ideal candidate is someone who challenges “the way things have always been done” and looks for better solutions.

Requirements

• Active Top Secret (TS)/SCI clearance with polygraph.
• BA/BS degree or equivalent experience, plus at least 5 years of related work experience.
• Experience with military SIGINT and ISR operations.
• Basic experience with Navy surface or airborne cryptologic systems (SSEE INC E/F, BANSHEE, CCOP).
• Strong experience with Microsoft Windows and Office.
• Current DoD 8140 IAT Level 1 certification (CompTIA Network+).
• Ability to travel approximately 25%.
• Intermediate Linux command‑line skills.
• Ability to manage multiple tasks across different programs.
• Strong communication skills and ability to work independently.

Nice To Haves

• Advanced experience with Navy cryptologic systems (SSEE INC E/F, BANSHEE, CCOP).
• Experience with Joint‑Service systems.
• Experience operating or configuring DRT‑based equipment.
• Advanced Linux skills.
• DoD 8140 IAT Level 2 certification (CompTIA Security+).
• Bash or Python scripting experience.
• Experience with GEOnet or POINTGUARD.

Responsibilities

• Help military customers resolve hardware and software issues by providing fast and accurate technical and operational support.
• Train customers on CACI software through chat, phone, in‑person sessions, or classroom settings.
• Support system installations on customer platforms and at ground sites.
• Monitor, troubleshoot, configure, and train users on CACI products such as APERTURE, POINTGUARD, and GEOnet.
• Maintain the readiness and availability of deployed systems using scripts, graphical tools, and the Linux command line.
• Troubleshoot end‑to‑end networking issues to ensure tactical systems stay operational.
• Support fielded systems through training, documentation, technical assistance, and mission planning.
• Provide hardware and software support to both external customers and internal teams.
• Log and track software issues in JIRA and participate in scheduled bug‑review meetings.
• Test new software builds before deployment.
• Deliver scheduled reports and high‑level metrics to customers and internal leadership.
• Provide after‑hours support when needed.
• Work closely with developers, QA, security, and support teams to meet program goals.
• Travel to customer sites for installations, training, and test events.
• Configure remote systems based on program requirements.
• Deliver technical and high‑level demonstrations of CACI products

Benefits

• flexible time off
• robust learning resources
• comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level