Experienced Siebel Support Engineer
About The Position
Conduent is seeking an experienced Siebel Support Engineer with strong expertise in Oracle Siebel CRM support, maintenance, and upgrades. This role is crucial for ensuring system stability, resolving production issues, and supporting upgrade and enhancement initiatives. The position involves providing L2/L3 production support, monitoring system performance, troubleshooting issues, and performing root cause analysis. The engineer will handle incidents, service requests, and changes in line with SLAs, and will also support batch jobs, workflows, and integration processes. Periodic 24x7 on-call support will be required. Responsibilities extend to documenting processes and procedures, supporting Siebel upgrade activities (Innovation Pack upgrades, patching), assisting with repository merge, IRM, and upgrade validation, and participating in upgrade planning, testing, and deployment. The role also includes supporting Siebel configurations, troubleshooting issues across the Siebel stack (Tools, Workflows, EAI, Web Services), supporting minor enhancements and bug fixes, and assisting with deployments across various environments. Performance monitoring, log analysis, and supporting performance tuning efforts are also key aspects of this position.
Requirements
- 4–8 years of experience with Oracle Siebel CRM
- Hands-on experience with Siebel upgrades and patching activities.
- Good understanding of Siebel architecture: Object Manager, Gateway, Enterprise Server, Siebel Web Server Extension (SWSE)
- Exposure to Siebel integrations (EAI, Web Services, REST).
- Excellent working knowledge of MS Windows and Linux servers and network technologies.
- Moderate skills on TCP/IP, FTP/SFTP, networking concepts and understanding of firewalls and proxies required
- Knowledge of advanced Unix/Linux/Windows commands.
- Experience in SQL for relational databases (Oracle)
- Ability to utilize computer operating systems utilities.
- Strong communication, customer service, organizational skills, and strong troubleshooting skills are a must.
- Excellent oral and written communication skills, ability to work in a team environment, good customer interaction skills are desired.
Nice To Haves
- Knowledge of Tomcat and Apache preferred.
- Prior experience in a Level 2 or Technical Helpdesk role preferred.
- Prior experience in a PCI environment or the Payment Industry preferred.
- Experience with Siebel Tools, Workflows, and basic scripting (eScript/VB Script).
- Experience with Open UI.
- Familiarity with release management processes.
- ITIL Service Management knowledge desirable
- Oracle Siebel certifications (a plus).
Responsibilities
- Provide L2/L3 production support for Oracle Siebel CRM applications.
- Monitor system performance, troubleshoot issues, and ensure system availability.
- Perform root cause analysis and implement long-term fixes.
- Handle incidents, service requests, and changes in line with SLAs.
- Support batch jobs, workflows, and integration processes.
- Provide periodic 24x7 OnCall support.
- Responsible for documentation of processes and procedures relating to deployments, troubleshooting and environment maintenance for our applications.
- Support Siebel upgrade activities (e.g., Innovation Pack upgrades, patching).
- Assist with repository merge, IRM, and upgrade validation tasks.
- Participate in upgrade planning, testing, and deployment.
- Identify and resolve upgrade-related issues and defects.
- Contribute to upgrading documentation and implementation procedures.
- Assist with Siebel configurations (Business Components, Applets, Workflows).
- Troubleshoot issues across key areas: Siebel Tools and configuration layer, Workflows and Runtime Events, EAI integrations and Web Services.
- Support minor enhancements and bug fixes.
- Support deployments across Dev, Test, UAT, and Production environments.
- Assist in code migrations using ADM/IRM processes.
- Work with release teams to ensure smooth deployments.
- Analyze logs and identify application issues.
- Support performance tuning efforts in coordination with DBAs and infrastructure teams.
- Monitor health system and recommend improvements.
Benefits
- health insurance coverage
- voluntary dental and vision programs
- life and disability insurance
- a retirement savings plan
- paid holidays
- paid time off (PTO) or vacation and/or sick time
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
