Sickle Cell Community Liaison Leader - West

Novo Nordisk•Dallas, TX

4d•Remote

About The Position

The Sickle Cell Community Liaison Leader is an influential first-line people manager for a team of patient-facing employees. They are responsible for effectively coaching, developing and leading the Sickle Cell Community Liaisons, within their team, to engage and educate patients and caregivers, advocacy organizations and specialty pharmacy representatives. Their team is responsible for one-on-one engagement with patients and caregivers to educate on disease state and NNI products (once available) and support offerings so that patients can engage in their own care. This is accomplished by engaging with patients and caregivers one-on-one and at community events. This role is responsible for executing patient engagement strategies for the Sickle Cell community in collaboration with marketing, sales, medical, patient support and market access. Sickle Cell Community Liaison Leader is expected to possess a high level of clinical and customer knowledge. They should also understand and execute against headquarter protocols and possess drive and spirit to engage the Sickle Cell community and support patients and caregivers by reducing barriers to therapy and providing education on disease, treatment and support offerings.

Requirements

Bachelor's or equivalent degree and/or Pharm D required
Minimum of 6 years of progressive pharmaceutical, healthcare sales, or community engagement leadership experience required
2 years management experience preferred
2 years of experience in Hemophilia or Rare Bleeding Disorders preferred
Demonstrated leadership skills with peers and/or direct reports
Strong written and oral communications skills
Demonstrated ability to develop strong and lasting relationships with customers
Demonstrated ability to analyse business and build strategies that reflect marketplace trends and customer needs
Demonstrated passion for patients and community organization engagement

Responsibilities

An influential people leader and role model who leads through change and ambiguous situations with authenticity, integrity and humility
An inclusive leader who can attract, develop and coach diverse high-performing individuals and teams
Sets clear direction and strategy in order to achieve business unit objectives
Develop and execute a strategic business plan while overseeing a teams’ development and execution of local territory plans with consistent and exceptional results
Employs an Account Mindset approach to successfully navigate patient and community-based organization customers and effectively coordinate the execution of the teams’ plans and activities
Develops relationships with key community members and community-based organization leadership
Collaborates at a high level with key cross-functional stakeholders to achieve business objectives
Collaborates with home office partners to identify needs of the Sickle Cell Community and provides insights for community engagement, market analysis and product launch preparation
Collaborates with NNI Government Affairs team on advocacy strategy and community engagement
Leverages experience and customer interactions to map the Sickle Cell Disorders care model and informs for community engagement and brand strategy
Coaches and Develops Community Liaisons to perform against essential job functions such as building and maintaining business relevant relationships, disease state knowledge, understanding their market and business planning
Coaches and develops Community Liaisons, according to the Novo Nordisk EDGE Model, in order to effectively engage and provide education to patients and caregivers so that they can take action in their own care resulting in patient driven demand for NNI products (once available)
Coaches and Develops Community Liaisons according to the competency guide and success profiles for the SCD CL role
Oversees key customer relationships with local patient chapter leadership, Specialty Pharmacy leadership and state and local advocacy organizations, to ensure behaviors that deepen NNIs relationships at an organizational level
Evaluates and provides feedback to Community Liaisons based on expectations, Key Performance Indicators and Strategic Business Objectives
Monitors performance against strategic account management objectives/directives
Inspires and Motivates to retain top performers and manages low performers appropriately
Demonstrates a strong command and understanding of all Legal, Privacy and Compliance risk associated with community engagement
Ensures all activities are executed in close collaboration with leadership, legal and compliance to ensure that they are implemented to meet NNI Way and comply with relevant regulations and policies
Monitors adherence to all NNI policies, procedures and compliance obligations
Reviews and audits expense reports to ensure compliance to NNI Expense Policy
Ensure that reporting personnel have individual development plans (IDP), with annual goals and measurements that are consistent with the priorities of the business and that interim reviews are held so that their work is focused on those priorities, and they understand their level of accountability for results and the measurement process.
Ensure that the IDP forms include completed learning and aspiration plans and are in place for all reporting personnel to enable the achievement of goals and capability to assume increased levels of responsibility.
Manage the application and communication of all Novo Nordisk policies, procedures and Novo Nordisk Way.