Shuttle Van Driver

Pyramid Global Hospitality•Jacksonville, FL

2d•Onsite

About The Position

Pyramid Global Hospitality is a company that prioritizes its employees, fostering a supportive and inclusive work environment that promotes diversity, growth, development, and wellbeing. Their "People First" culture is reflected in their approach to employee development, benefits, and building meaningful relationships. The company offers comprehensive health insurance, retirement plans, paid time off, on-site wellness programs, local discounts, and employee rates on hotel stays. They are committed to providing ongoing training and development opportunities to help employees advance their careers across their over 230 properties worldwide. The Doubletree by Hilton Jacksonville Airport, a property managed by Pyramid Global Hospitality, prides itself on its culture, full benefit plans including 401k with company match, and bonus programs. They seek individuals with a genuine passion for service, aligning with their core values of personal development and a desire for employee success. The hotel aims to provide outstanding service and memorable experiences for each guest. This role is for a highly motivated individual to join the Guest Services team as a hotel Shuttle Driver. The ideal candidate will use their engaging personality to create a memorable first impression for guests, providing transportation in the local area and serving as a knowledgeable resource about the hotel, its amenities, and the local area. This is an opportunity for a driven person to grow a career in hospitality.

Requirements

At least one year in a customer service role with high guest interaction
Valid Drivers License with no infractions
Ability to solve problems when they arise
Ability to work in a team environment is a must
Pleasant and helpful personality
Must be able to work a full shift standing and running to retrieve cars
A strong desire to make an impact on other people
An outgoing and engaging personality
Excellent verbal communication skills
Ability to work in a fast-paced setting
Must be available to work various shifts including weekends and holidays

Nice To Haves

Hospitality industry experience is a plus

Responsibilities

Help guests discover their “Wanderlust” experience
Provide exceptional customer service by being engaging and taking sincere interest
Interact with all guests, welcoming them to the vehicle, opening doors as needed, and assisting with any bags
Be knowledgeable of the local area, traffic patterns, and directions to commonly visited attractions/restaurants
Offer recommendations of other areas of interest
Maintain the cleanliness and operation of the shuttle, reporting any problems that need attention to the manager
Assist guests in securing other forms of transportation as needed
Work together with other attendants to ensure each guest has a personalized experience and will “dive" to open the door for all guests
Assist lobby attendant in keeping entrance area clean and organized
"Be the difference" with all guest and employees and do more than just “the norm"