Overnight Shuttle Supervisor - Jacksonville, Florida

LAZ Florida Parking•Jacksonville, FL

20h•Onsite

About The Position

The Shuttle Supervisor manages a work shift and its direct reports, providing task instructions, tracking attendance, measuring key performance indicators, and maintaining records and reports to review team performance. The role requires professional communication, a focus on excellent customer service, and the ability to work independently while supporting team productivity. The supervisor meets, trains, and dispatches shuttle drivers and may periodically drive company shuttles. They help passengers board and exit safely, assist customers during checkout when needed, and ensure a safe, secure, and healthy work environment. The position is based at Wally Park Jacksonville and is scheduled part-time on Fridays and Saturdays from 5:00 p.m. to 1:30 a.m., with flexibility for operational needs, evenings, weekends, and holidays.

Requirements

DOT shuttle driving experience is required.
Valid driver's license held for at least 3 years, as required by state regulations.
Comply with Federal DOT and state rules and regulations, as well as company policy.
Ability to read, write, speak, and comprehend English.
Ability to pass a DOT physical examination.
Ability to work flexible hours, including weekends or holidays.
Customer relations experience is required.
Ability to communicate professionally and effectively.
Ability to handle challenging and emotionally charged situations.
Ability to work unsupervised and make independent decisions, remaining firm in decisions made.
Demonstrate urgency and timeliness.
Ability to bend at the knees or squat frequently throughout a shift.
Willingness to work in inclement weather, including rain, sleet, snow, heat, and high wind.
Ability to lift, push, and pull 20–50 pounds; stand, walk, and run for extended periods; and bend, stoop, squat, and lift frequently.
Continuously requires vision, hearing, and talking.
Ability to operate machinery, including a golf cart.

Nice To Haves

Previous leadership experience.
High school diploma or GED (preferred but not required).
Parking industry experience (preferred but not required).
Excellent team-building and interpersonal skills.

Responsibilities

Manage direct reports and ensure employees meet performance expectations.
Provide instructions and orders to subordinate employees and demonstrate task procedures.
Track attendance, measure performance indicators, maintain records, and prepare reports on team performance.
Ensure the work environment is safe, secure, and healthy.
Promote excellent customer service at all levels and assist customers during checkout when needed.
Meet, train, and dispatch shuttle drivers.
Periodically drive shuttles and safely operate company vehicles.
Assist passengers when boarding and exiting the vehicle.
Communicate and work effectively with the team to achieve productivity.
Work independently and perform daily tasks as a professional driver.
Remain flexible to operational needs, including evenings, weekends, holidays, and multiple facility locations.