Passenger Endorsement Required Shuttle Driver, Part Time $27/hr (Sunnyvale, CA)
About The Position
The Shuttle Driver provides client-facing support for valet parking, electric vehicle (EV) management, and driving operations. The role includes greeting customers, parking and retrieving vehicles, responding to customer questions, and driving employees and guests to designated areas. Additional duties may include giving parking directions, assisting with traffic control, conducting key audits, and completing and distributing reports. Employees must comply with company policies and procedures and perform essential duties satisfactorily; reasonable accommodations may be made for individuals with disabilities.
Requirements
- Must be at least 19 years old.
- Must have at least 3 years of driving experience.
- Must have a valid driver's license and no accidents or 2-point driving infractions in the last 5 years.
- Fluent in English, with excellent verbal and written communication skills.
- Must be punctual, have a good attendance record, and have reliable transportation to work.
- Must possess a cell phone and email account.
- Able to communicate positively with coworkers, customers, and vendors; work effectively independently and on a team; and resolve customer issues.
- Able to multitask in a fast-paced environment, report data, and carry out duties with minimal direction.
- Able to add, subtract, multiply, and divide.
- Able to accommodate a flexible work schedule, including different times and locations.
Nice To Haves
- High school diploma or equivalent preferred.
- Some customer service or public relations experience, or an equivalent combination of education and experience.
- Enthusiasm for delivering exceptional customer service.
Responsibilities
- Assist in maintaining station operations and a clean, orderly work environment, including relieving car backlogs.
- Update valet and EV charging logs.
- Greet incoming customers and provide outdoor concierge and customer service support.
- Anticipate and address customer needs, including requesting vehicles, opening doors, assisting with wheelchairs and luggage, holding umbrellas, providing directions, and directing traffic.
- Professionally manage difficult or emotional customer situations.
- Safely park, retrieve, and deliver customer vehicles; manage EV charging stations; and operate customer and company vehicles in accordance with traffic regulations, laws, and company policies.
- Conduct hourly and daily key audits, including key transfers to customers and clients as directed.
- Manage cash, valet tickets, ticketless technology systems, keys, and equipment in accordance with company policy.
- Complete hourly and daily activity logs using the Employee Portal or phone when available.
- Safely operate, ride, rebalance, and secure bicycles for customers.
- Maintain a professional appearance and courteous demeanor, respect cultural differences, and promote a harassment-free environment.
- Remain flexible to cover peak-volume periods, vacant shifts, emergency situations, and different times and locations.
- Maintain EV and vehicle driving operations, recommend procedures to improve efficiency and charging throughput, and provide hands-on EV training as needed.
- Perform other duties and responsibilities as assigned.
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What This Job Offers
Job Type
Part-time
Education Level
High school or GED
