Shuttle Driver – Westin LAX (CDL w/Passenger Endorsement Required) $22.65/HR

Towne Park•Los Angeles, CA

2d•Onsite

About The Position

The Shuttle Driver is responsible for transporting guests to and/or from the hotel, hospital or casino and local area in a friendly, efficient and courteous manner using safe driving practices. They are also responsible for assisting guests with luggage including delivery and pick up of guest luggage during guest arrival and departure and maintaining the vehicle activity and maintenance logs. This role involves shuttling guests to approved locations, learning pick-up and destination points, and possessing knowledge of property outlets, amenities, local attractions, and parking rates. The driver must communicate courteously and professionally with guests and staff, greet guests promptly, and use their last name when appropriate. They will inspect the vehicle at the beginning of each shift for proper functioning and report any issues. Additionally, the driver must protect guest confidentiality, maintain the security of client information, and assist patrons with entering and exiting the vehicle, potentially using specialized equipment like wheelchair lifts. The role requires adherence to HIPAA requirements and specific client guidelines regarding assistance.

Requirements

High school diploma or general education degree (GED)
Commercial Driver’s License (CDL) with Passenger endorsement issued by the state in which the associate will be preforming shuttle driver services.
Ability to pass a criminal background, MVR and drug screen and other requirements set forth by the client
Must be at least 21 years of age
Must maintain a valid driver’s license at all times
Pass annual / semiannual MVR check
Must complete the Wheelchair Safety Training course provided by Towne Park as applicable
Must possess current Medical Examiners Certificate
Must maintain an up to date license as well as DOT endorsements and a bi-annual physical exam as applicable
At least three years of commercial driving experience or nine (9) years of driving experience as a licensed driver
Must be able to drive manual transmission
Ability to read and write standard English language
Ability to read and comprehend simple instructions, short correspondence and memos
Ability to write simple correspondence
Ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization
Ability to add and subtract three digit numbers and to multiply and divide with 10’s and 100’s; ability to perform these operations using units of American money
Ability to understand 24 hour and military time systems
Ability to understand rates applicable to time passed

Responsibilities

Shuttle guests to appropriate places that are approved by manager and the client contact.
Learn and remember pick-up and destination points.
Possess knowledge of all property outlets, meeting rooms, amenities as well as main attractions in the area, parking rates, etc.
Communicate by telephone, two-way radio and in person in a courteous, friendly and professional manner with all guests, location staff and co-workers.
Acknowledge and greet guests within 30 seconds while maintaining a professional and friendly demeanor.
Use guest last name at all times when appropriate.
Maintain accuracy and composure while under pressure.
Appropriately use salutation of the day and welcome to property.
Operate a vehicle that seats sixteen people or more, including driver.
Inspect exterior and interior of vehicle at beginning of each shift for properly operating headlights, turn signals, brake lights, interior courtesy lights, air-conditioning or heating, warning lamps, mirror adjustment, properly inflated tires, windshield wipers, vehicle damage, etc. prior to moving vehicle.
Monitor vehicle condition and records malfunctioning items or damage and submits to manager.
Protect guest confidentiality in accordance with HIPPA requirements.
Maintain the security of client financial and identifying information.
Assist patrons with entering and exiting the vehicle.
Use specialized equipment such as wheelchair lifts.
Check wheelchairs for safe operation prior to each use and clean wheelchairs after each use.