Shuttle Driver - Front Office

Trump Miami Resort Management LLC• Doral, FL, US, FL

5d•Onsite

About The Position

The Shuttle Driver transports guests, members, and visitors around the resort while providing a high level of service to support guest satisfaction. The driver is expected to know the hotel’s services and features, respond to guest inquiries, anticipate and address guest needs, maintain positive guest relations, and resolve complaints. The role includes driving passengers to and from designated destinations, greeting passengers at pick-up areas, ensuring passenger and belongings safety, communicating with the hotel by radio, and assisting with luggage when necessary. Drivers inspect and maintain the cleanliness and operating condition of assigned vehicles, report maintenance needs and accidents, follow traffic regulations and scheduled routes, keep the GPS system on while driving, and follow procedures for breakdowns and accidents. The position also includes charging golf carts and ensuring the shuttle bus remains fueled. Candidates must be high school graduates or equivalent and have luxury customer service experience. The role requires constant sitting, talking, hearing, and near and far vision, as well as occasional walking, stair climbing, bending, pushing, pulling, reaching, grasping, and lifting or carrying up to 50 pounds. Full-time AM and PM shifts are listed; schedules may vary to meet resort business needs.

Requirements

High school graduate or equivalent.
Experience in luxury customer service.
Ability to sit for the entire shift.
Ability to lift up to 40 pounds; the physical requirements section also lists occasional lifting or carrying up to 50 pounds.
Ability to obey traffic and driving regulations and follow scheduled routes.
Regular attendance in accordance with resort standards.
Maintain a neat, clean, and well-groomed appearance and follow uniform guidelines.

Responsibilities

Maintain knowledge of and comply with departmental policies, service procedures, and standards.
Know hotel services and features and local attractions and activities to respond accurately to guest inquiries.
Follow Trump Hotel Collection service basics and applicable service standards.
Anticipate guest needs, respond promptly, acknowledge guests, maintain positive guest relations, and resolve complaints to ensure guest satisfaction.
Maintain cleanliness, sanitation, and organization of assigned work areas and vehicles.
Attend shift lineups.
Inspect vehicles for damage, document required repairs, check operating condition and fluid or tire levels, and correct deficiencies where possible.
Inspect vehicles for cleanliness inside and out and correct deficiencies.
Communicate vehicle maintenance needs to the Manager on Duty.
Obey traffic and driving regulations and remain on the scheduled route with the GPS system on at all times.
Ensure the safety of passengers and their belongings.
Drive guests and members to and from designated destinations and meet and greet passengers at pick-up areas.
Communicate delays, problems, and passenger needs to the hotel by radio using proper codes.
Load and unload passenger luggage when necessary and converse with passengers according to their needs.
Follow designated procedures for vehicle breakdowns and accidents; immediately report accidents to Loss Prevention and the Manager on Duty.
Secure vehicle keys and park vehicles in designated locations when not in use.
Charge golf carts properly and ensure the shuttle bus remains fueled.
Maintain regular attendance and provide lateral support to other operations when called upon, unless doing so could result in guest dissatisfaction; notify a leader if that concern arises.
Report defective, damaged, or lost personal protective equipment, or equipment that does not fit properly, to a leader.
Understand, support, and participate in the Trump National Doral Miami Cultural Foundation and its Trump Cornerstones.