Shuttle Driver - Non Commercial

Ace Careers Website•Portland, OR

16d

About The Position

As a Shuttle Driver, you will transport corporate employees from offices to nearby transit stations and help ensure their comfort and satisfaction. The role involves operating shuttle vehicles safely, following traffic laws, company policies, and DOT procedures, and providing courteous, attentive customer service. Drivers work with passengers, dispatchers, and colleagues to keep shuttle service safe and efficient, while supporting the company's values of accountability, communication, family, exceptional service, and profitability.

Requirements

High school diploma or equivalent.
At least 2 years of experience driving a commercial vehicle.
At least 1 year of supervisory experience.
Clean driving record and adherence to safety regulations.
Excellent communication skills and a friendly, customer-oriented demeanor.
Ability to handle stressful situations calmly and professionally.
Strong accountability and reliability.
Valid commercial driver's license (CDL) with passenger endorsement.
Up-to-date medical certification.
Willingness to work a flexible schedule, including evenings, weekends, and holidays.

Responsibilities

Pick up and drop off passengers at designated locations and arrive on time.
Safely operate shuttle vehicles in accordance with traffic laws, safety regulations, company policies, and DOT procedures.
Maintain accurate records of vehicle maintenance, fuel consumption, and daily activities.
Ensure passenger and cargo safety.
Inspect and clean the shuttle as needed to maintain a safe, clean vehicle.
Assist passengers with luggage, boarding, exiting, and unloading; assist passengers with disabilities and mobility challenges, including operating wheelchair lifts.
Follow daily routes and schedules and manage passenger capacity.
Provide excellent customer service by answering questions, addressing concerns, and helping create a positive passenger experience.
Communicate and collaborate with dispatchers and other team members to support efficient shuttle operations.
Promptly report incidents, accidents, and issues to appropriate authorities and supervisors.
Troubleshoot transit issues, including vehicle malfunctions and passenger disputes.
Drive efficiently to conserve fuel and reduce operating costs, and suggest ideas to improve profitability.
Foster teamwork and treat passengers with respect and empathy.
Attend training and development opportunities to improve driving and customer-service skills.