Shuttle Driver

Core Hotels and Resorts•Corning, NY

10d•Onsite

About The Position

The Driver is primarily responsible for providing warm and friendly interactions with hotel guests. S/he is responsible for providing guests with safe means of transportation in the hotel van. The Driver shall strive to provide exceptional service to both internal and external guests at all times. S/he will be responsible for exemplifying the Hotel’s Culture and Core Hotels & Resorts’ Core Values.

Requirements

High school diploma or equivalent
Two years customer service experience preferred
Two years of professional driving experience
Basic computer and telephone skills
Basic math skills
Strong command of English
Must be a United States citizen or possess a valid work permit
Must have excellent phone etiquette
Must be able to read, write, and speak English
Must have basic computer skills
Must have a valid state driver’s license and a clean driving record for the past three years
Must have working knowledge of Microsoft Office programs
Must be able to work well under pressure
Must be able to accurately follow instructions, both verbally and written
Must be highly detailed orientated
Must be able to work in a fast paced environment
Must have excellent listening skills
Must possesses excellent communication skills
Must be professional in appearance and demeanor
Must always ensure a teamwork environment
Ability to work a flexible schedule that may include evenings, weekends and holidays
Must have the ability to deal effectively and interact well with the guests and associates
Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner
Must have a passion for creating an exceptional experience for all guests
Skilled in problem solving by identifying the problem and working through it.

Nice To Haves

Other languages helpful

Responsibilities

Transport guests in the hotel van within property requirements.
Safe and efficient driving while obeying all laws, transporting guests.
Maintain clean and neat appearance of shuttle can as well as yourself in uniform.
Monitor shuttle van ensuring it is always in safe operating condition and reporting maintenance needs.
Flexibility with schedule and assignments.
Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
Maintain complete knowledge of correct maintenance and use of equipment.
Use equipment only as intended.
Always maintain positive guest relations.
Resolve guest complaints to ensure satisfaction.
Assist guests with hotel and area information.
Immediately report to the manager or supervisor anything that occurs which may potentially jeopardize the ability to operate a motor vehicle physically or legally.
Provide safe and comfortable transportation.
Maintain cleanliness of both interior and exterior of van.
Maintain mileage records daily.
Report all trips to the front desk including length and time spent on driving.
Assist guests with packages, suitcases, trunks, and luggage as needed.
Relay appropriate tourism information to guests.
Ensure all shift duties are completed.
Assist staff with their job functions to ensure optimum service to guests.
Observe guest reactions and confer frequently with staff to ensure guest satisfaction.
Assist guests with reports of lost/stolen articles, following hotel policy.
Wash, vacuum, dust, refuel and perform safely checks and inspections on van.
Inspect tires and tire pressure before each use.
Check all fluids regularly, including but not limited to, transmission fluid, engine coolant, break fluid, power steering fluid and windshield washer fluid.
Adhere to hotel requirements for guest/employee accidents or injuries and in emergency situations.
Other duties as assigned.
Associate is held accountable for all duties of this job and other duties as assigned.