Shuttle Driver / Operations Attendant

Pyramid Global Hospitality•Manchester, NH

9d•Onsite

About The Position

We are looking for highly motivated individuals to join our Guest Services team as Van Driver / Operations Attendant. The ideal candidate uses their engaging personality to create a memorable first impression for our guests as they arrive for the first time and throughout their stay. This role also involves assisting in restocking our Made Market and working with Housekeeping. If you are a person who enjoys engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.

Requirements

Must have a valid driver's license
Must have a good driving record

Nice To Haves

Previous hotel / driving experience preferred

Responsibilities

Safely operate the hotel shuttle while providing professional and courteous transportation service to guests.
Primary route: Manchester Airport
Secondary routes: Local restaurants, businesses, and attractions
Follow all traffic laws, airport regulations, and company driving policies.
Assist guests with luggage handling, storage, and transportation during arrival and departure.
Provide guests with directions, hotel information, local recommendations, and assistance as needed.
Receive, organize, deliver, and assist with charging guest packages in accordance with hotel procedures.
Assist with dry-cleaning coordination and other guest service requests.
Perform daily inspections of hotel vehicles, reporting maintenance concerns and ensuring vehicles remain clean and presentable.
Assist guests entering and exiting shuttle vehicles, including loading and unloading luggage.
Answer incoming calls and assist with guest inquiries when needed.
Maintain and restock the Made Market, including stocking beverages, snacks, and supplies, maintaining fresh lobby coffee, monitoring cleanliness and organization, and recording purchases when Guest Service Agents are occupied.
Assist with restocking beverages and supplies in the Hilton Honors Lounge.
Support Housekeeping operations by restocking housekeeping carts, delivering linen and supplies, assisting with organization of storage areas, stripping guest rooms when operationally necessary, and assisting room attendants and housekeeping leadership.
Support Laundry operations by working all positions within the Laundry department, including loading/unloading washers and dryers, sorting, folding, organizing, and transporting linen, operating laundry equipment, assisting with linen distribution, and maintaining cleanliness and organization of laundry areas.
Maintain cleanliness and presentation of public areas, including sweeping entrances, dusting lobby surfaces, removing trash, and keeping the lobby and front entrance guest-ready.
Assist with light security awareness and support as requested by management or security personnel.
Remain productive and engaged during downtime by assisting Rooms Division operations wherever needed.
Demonstrate teamwork, professionalism, and cooperation with guests, coworkers, and management.
Follow all hotel safety procedures, cleanliness standards, and operational policies.
Perform other duties as assigned by management.