Shuttle Driver/ Bell Services

The Madison Concourse Hotel and Governor's Club • Madison, WI

17h • $15 - $19 • Onsite

About The Position

The hotel has a Part-Time opening on our Bell Services team! CDL is a plus but not required. As a Bell Person, you are responsible for providing the highest levels of customer service to our guests. The ideal candidate has flexible weekend availability and is able to work both Saturdays and Sundays. Weekend schedules vary based on business demand, with shifts that may start as early as 7:00 a.m. and end as late as 11:00 p.m.

Wage: Base + tips, average wage $15-$19/hr., with a guarantee of up to $16.50/hr.

Requirements

• A genuine passion for providing exceptional service and creating memorable experiences for guests.
• Excellent communication and interpersonal skills, with a focus on guest satisfaction and comfort
• Meticulous attention to detail, ensuring every guest interaction is personalized and memorable
• Willingness to work varying shifts, including evenings, weekends, and holidays, to meet the needs of our guests
• A valid driver's license is required for this position.
• CDL is strongly preferred, but not required to be successful in this position.
• Regularly required to stand, walk, reach with hands and arms, and talk or hear. Must be able to regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.
• Qualified applicants must be able to complete a pre-employment drug test, background check and Motor Vehicle Reference check.

Nice To Haves

• CDL is a plus

Responsibilities

• Shuttle guests to popular downtown destinations, providing recommendations and insider tips along the way.
• Assist guests with their luggage, loading and unloading, ensuring it is safely transported to their guest room. Our bell team is also responsible for properly tagging and storing guest luggage in the secure bell closet.
• Maintain a presence in the lobby; greet guests with a warm and friendly demeanor, making them feel valued and appreciated from the moment they arrive.
• Provide guests with information about hotel amenities, directions to local attractions, and recommending events to enhance their stay.
• Ensure the safety and comfort of guests during transportation and luggage handling, adhering to all safety protocols.
• Other duties as assigned

Benefits

• Free employee parking
• Free employee meal
• Discounted hotel rooms
• 401-K matching retirement plan
• Paid time off
• $1,000 Employee Referral Bonus
• Cash Advance: Get the money you've already earned from work before your paycheck arrives! Available as early as your first shift.
• Up to 30% off hotel rooms at Great Wolf Resorts throughout the U.S. and Canada!
• Pet Insurance for all employees
• A vibrant and inclusive work environment that values teamwork and celebrates your contributions!
• A comprehensive Quartz health insurance plan
• Dental insurance
• Vision insurance
• Company-paid basic life insurance and short term disability
• Flexible Spending Account (FSA)
• Additional life insurance policy

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed