Shuttle/Bell Services
About The Position
Shuttle/Bell Services Located in Lake Geneva, Wisconsin’s top resort town, Destination Geneva National is a popular spot for golfers, foodies, and vacationers alike. Based at our 146-room hotel, Lodge Geneva National, the Shuttle/Bell Services staff plays a vital role in creating a welcoming and seamless experience for Destination GN guests and members. This dual-role position combines traditional bellhop duties, such as assisting guests with luggage/golf bags and providing concierge services, with responsibilities for safely transporting guests to and from designated locations using the hotel’s shuttle service.
Requirements
- High school diploma or equivalent preferred.
- Previous hospitality or customer service experience is an advantage.
- Excellent interpersonal and communication skills.
- Strong organizational skills and attention to detail.
- Ability to lift and move luggage or other heavy items (up to 60 lbs.).
- Familiarity with the local area and attractions is a plus.
- Safety-first mindset.
- Valid driver’s license with a clean driving record.
- Pre-approval from company insurance is required.
Responsibilities
- Operate the hotel shuttle to transport guests safely and punctually to designated locations (e.g., GN golf courses, restaurants, nearby attractions, and less frequently, the MKE or ORD airports).
- Ensure the shuttle is always clean, well-maintained, and fueled.
- Follow all traffic laws and safety guidelines while driving.
- Assist passengers with boarding and disembarking the shuttle and loading/unloading luggage/golf bags.
- Maintain a positive and courteous demeanor while interacting with guests during shuttle rides.
- Greet guests upon arrival and provide a warm, friendly welcome.
- Assist guests with loading, unloading, and transporting luggage/golf bags to/from guest rooms or vehicles.
- Deliver items to guest rooms, such as amenities, packages, or room service orders.
- Provide guests with information about resort facilities, amenities, and local attractions.
- Ensure the lobby, entrance, and bell station/podium are always clean, organized, and presentable at all times.
- Address guest inquiries and provide assistance promptly and professionally.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
